Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ian Zavala

El Paso,TX

Summary

I am currently pursuing a Bachelor’s degree in Economics at the University of Texas at El Paso (UTEP), with strong interests in sales, management, and business-related roles. I am an ambitious and driven individual who thrives in learning environments and consistently strives for excellence in every task I undertake. With strong communication and interpersonal skills, I excel in team collaboration and roles that require meaningful interaction. I have a keen understanding of people and the ability to personalize interactions to deliver positive results. Confident in my abilities and motivated by growth, I am eager to contribute value to an organization while continuing to develop under strong leadership.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

Holiday Inn Express & Suites El Paso Airport
El Paso, Texas
08.2024 - Current
  • Managed delivery orders for different departments to ensure the efficiency of operationsTrained and mentored new front desk staff on procedures and customer service standards.
  • Managed reservations system to optimize room occupancy and guest satisfaction.
  • Supervised front desk staff to maintain high standards of customer service
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Collaborated on strategies to elevate front desk efficiency and service quality

Front Desk Agent

Holiday Inn Express & Suites El Paso Airport
El Paso, Texas
07.2022 - 08.2024
  • Greeted guests warmly and efficiently checked them into rooms, enhancing first impressions.
  • Managed phone inquiries, providing accurate information about hotel services and amenities to improve guest experience.
  • Handled guest complaints promptly and effectively to ensure satisfaction.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests, supporting smooth check-in processes.

Education

Economics And Marketing

University of Texas El Paso
El Paso, TX
05-2028

Associate in Accounting, Business, And Economics - Business

El Paso Community College
El Paso, TX
05-2022

Skills

  • Team collaboration
  • Conflict resolution
  • Strong leadership
  • Customer service
  • Bilingual oral communication
  • Data analysis
  • Marketing strategies

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Supervisor

Holiday Inn Express & Suites El Paso Airport
08.2024 - Current

Front Desk Agent

Holiday Inn Express & Suites El Paso Airport
07.2022 - 08.2024

Economics And Marketing

University of Texas El Paso

Associate in Accounting, Business, And Economics - Business

El Paso Community College
Ian Zavala