Laile'Ani Edmonds

• Achieved high accuracy in insurance verification and pre-authorization processes, ensuring compliance and reducing processing delays.
• Developed training program for new team members on scheduling protocols and customer service standards to enhance team readiness.
• Coordinated front-desk operations, EMR management, and insurance billing to ensure seamless patient flow.

Streamlined workflow processes, reducing turnaround time for billing packages.

Prepared invoices and maintained financial documentation for contract-related activities.

Coordinated with finance operations and compliance teams to ensure accuracy in contract billing.

Supported billing and administrative functions for global defense contractor serving clients in over 80 countries.

Maintained audit-ready records and facilitated government documentation requests.

• Provided bilingual service and de-escalation support for families navigating pediatric care plans.
• Facilitated patient intake, managed medical records, and processed insurance claims in pediatric clinic.
• Coordinated care referrals and monitored immunization records with state health systems to ensure compliance.
• Facilitated communication between healthcare providers, patients, and administrative staff.