Iana Veres
Staten Island,NY
Summary
Driven professional with a proven track record at Hotel Housekeeping Ink, enhancing customer satisfaction and company reputation through exceptional service and problem-solving aptitude. Skilled in client relationship building and staff training, demonstrating adaptability and a goal-oriented mindset. Achieved continuous improvement without relying on numerical percentages, focusing on achievements over tasks.
Overview
10
10
years of professional experience
Work History
Representative
Hotel Housekeeping Ink
New York, NY
01.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Representative
Labor Solution
New York, NY
10.2019 - 03.2020
Housekeeping Supervisor
Labor for Hire
New York, NY
11.2014 - 09.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Bachelor Of Art - Applied Arts
Institute of Art
Ukraine 06.2012
Skills
- Goal-oriented mindset
- Client Relationship Building
- Staff Training
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-Solving
- Team building
- Adaptability
- Continuous Improvement
- Problem-solving aptitude
- Professionalism
- Goal Setting
Languages
Ukrainian, Russian
Native or Bilingual
Timeline
Representative
Hotel Housekeeping Ink
01.2023 - Current
Representative
Labor Solution
10.2019 - 03.2020
Housekeeping Supervisor
Labor for Hire
11.2014 - 09.2017
Bachelor Of Art - Applied Arts
Institute of Art