Iana Veres
Staten Island,NY
Summary
Driven professional with a proven track record at Hotel Housekeeping Ink, enhancing customer satisfaction and company reputation through exceptional service and problem-solving aptitude. Skilled in client relationship building and staff training, demonstrating adaptability and a goal-oriented mindset. Achieved continuous improvement without relying on numerical percentages, focusing on achievements over tasks.
Overview
10
10
years of professional experience
Work History
Representative
Hotel Housekeeping Ink
01.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Representative
Labor Solution
10.2019 - 03.2020
Housekeeping Supervisor
Labor for Hire
11.2014 - 09.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Bachelor Of Art - Applied Arts
Institute of Art
Ukraine 06.2012
Skills
- Goal-oriented mindset
- Client Relationship Building
- Staff Training
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-Solving
- Team building
- Adaptability
- Continuous Improvement
- Problem-solving aptitude
- Professionalism
- Goal Setting
Languages
Ukrainian, Russian
Native or Bilingual
Timeline
Representative
Hotel Housekeeping Ink
01.2023 - Current
Representative
Labor Solution
10.2019 - 03.2020
Housekeeping Supervisor
Labor for Hire
11.2014 - 09.2017
Bachelor Of Art - Applied Arts
Institute of Art
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