Ian Angelo Pou

• Administered quality customer service to in-house staff and satisfied concerns
• Deployed antivirus and security solutions throughout entire system network
• Oversaw implementation and application of SaaS tools across entire company system
• Spear headed adjacent projects, providing solutions to staff on case-by-case basis
• Attended meetings to deliver status reports to key stakeholders
• Performed software installations and upgrades to Windows operating systems
• Integrated and updated software products to boost system compatibility
• Implemented internet applications on multiple platforms
• Conducted routine and emergency maintenance of assigned data center equipment
• Delivered Tier 2 and occasional tier 3 support for problem identification, diagnosis and issue resolution
• Mentored users and offered constructive feedback for performance improvement
• Contributed in inventory control measures to replenish and maintain IT equipment

• Trained on HIPAA compliance policy (Health Insurance Portability and Accountability Act) in protecting PHI to minimize risk of security breach of confidential information.
• Responsibilities include organization of physician’s credential applications by scanning, updating, and filing documents to appropriate network and local storage
• Responsible for organizing and disseminating incoming and outgoing documents including (but not limited to) provider credentials and supporting documents, license certificates, privileging notifications, by mail, FEDEX and faxes to appropriate personnel.
• Creates physician profiles through FCVS (Federation of State Medical Boards) to be utilized in physician licensing applications in all the 50 states.
• Creates physician packet profiles to be submitted with the applications to affiliated hospitals.
• Proficient in the use of Outlook, Power point, Word and Excel documents to maintain over 50 physician information saved in the network drive.
• Utilizes the SYMED program to keep track of all of the physician’s profile to be sent to hospitals in affiliation with the company
• Communicates with the whole Credentialing, Licensing and Privileging team to maintain and or improve an effective work process.
• Performs primary source verification, obtains credentialing documents and creates monthly reports for the whole credentialing department.