Ianeira A. Hernandez
Eagle Pass
Summary
Versatile professional with a robust background in administration and inmate monitoring at Maverick County Sheriff Department. Excelled in roles requiring complaint resolution and customer consulting, enhancing facility security and client satisfaction. Demonstrated leadership in managing diverse teams, achieving efficiency and quality in high-pressure environments. Skilled in first-aid and CPR, ensuring safety and wellness.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Jailer
Maverick County Sheriff Department
07.2020 - 05.2021
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Made rounds at specified intervals and conducted head counts and roll calls.
Day Habilitation Specialist
Maverick County Assoc for Persons With Disabilitie
07.2016 - 07.2020
- Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
- Transported people supported to appointments and community outings.
- Documented habilitation services in system and with paper notes.
- Offered input into development and implementation of new action plans for each person supported.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Transported residents to and from appointments and other activities to encourage mobility.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Food and Beverage Manager
Danny's Restaurant
06.2009 - 07.2014
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Reagan County High School
1111 E 12th St Big Lake, TX. 7693205-2008
Skills
- Administration and management skills
- Prisoner transportation
- Booking procedures
- Inmate monitoring
- First-aid and CPR
- Scheduling
- Complaint resolution
- Customer consulting
- Refunds processing
- Escalation management
- Tracking complaints
- Credit card payment processing
- POS systems expert
Timeline
Jailer
Maverick County Sheriff Department
07.2020 - 05.2021
Day Habilitation Specialist
Maverick County Assoc for Persons With Disabilitie
07.2016 - 07.2020
Food and Beverage Manager
Danny's Restaurant
06.2009 - 07.2014
High School Diploma -
Reagan County High School
Similar Profiles
Valeriano PerezValeriano Perez
Criminal Investigator at Maverick County Sheriff's OfficeCriminal Investigator at Maverick County Sheriff's Office
Emanuel ContrerasEmanuel Contreras
Sheriff Deputy at Maverick County Sheriff OfficeSheriff Deputy at Maverick County Sheriff Office
Thomas TraceyThomas Tracey
Jailer at Bell County Sheriff DepartmentJailer at Bell County Sheriff Department