Ianna Smith
Atlanta,GA
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Also knowledgeable retail team member skilled at multitasking to meet store and customer needs. Experienced in organizing and restocking shelves, locating items and processing payments. Results-driven and responsive to handling different requirements.
Overview
14
14
years of professional experience
Work History
Window clerk
United States Postal Service
05.2019 - Current
- Provided exceptional customer service by attending to guests' shipping requirements
- Maintained records of incoming and outgoing mail and packages, ensuring accuracy in tracking information.
- Managed nightly cash counts and facilitated secure deposits
- Oversaw proper implementation of daily operational protocols as the lead for the front counter.
- Performed data entry into the computer system to record postal transactions.
- Stocked shelves with various mailing supplies such as envelopes, boxes, labels.
- Responded promptly to customer inquiries regarding postal services offered by the post office.
Bottle Girl
Halftime
07.2020 - 12.2020
- Provided guests with drink menus and answered questions about drinks and ingredients.
- Stocked bar area with alcohol, juices, syrups, and other necessary supplies for making drinks.
- Carried trays of beverages to customers throughout the venue.
- Performed cash handling duties such as accepting payments from patrons, counting change, and balancing receipts at the end of each shift.
- Maintained a neat and organized work station by wiping down surfaces, restocking items, disposing of trash.
- Worked closely with management team to ensure smooth operations.
Merchandiser
Frito Lay
St Louis, MO
05.2015 - 08.2018
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Server
Cafè Manhattan
04.2011 - 12.2014
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Diploma - General Education
Clyde C Miller Career Academy
St Louis, MO05.2015
Some College (No Degree) - Early Childhood Education
Saint Louis Community College
St Louis, MOSkills
- Accountability
- Shipping and packaging
- Stock replenishment
- Inventory Tracking
- Fraud Detection
- Inventory Control
- Merchandise Display
- Loss prevention strategies
- Report Generation
- Store maintenance
- Cash Handling Accuracy
- Customer Service
- Guest Relations
- POS System Operation
- Cash Register Operation
- Theft Prevention
- Team Management
- Payment Processing
- Data Entry
- Data Collection
- Order Fulfillment
- Account Management
- Positive and professional
Timeline
Bottle Girl
Halftime
07.2020 - 12.2020
Window clerk
United States Postal Service
05.2019 - Current
Merchandiser
Frito Lay
05.2015 - 08.2018
Server
Cafè Manhattan
04.2011 - 12.2014
Diploma - General Education
Clyde C Miller Career Academy
Some College (No Degree) - Early Childhood Education
Saint Louis Community College
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