Kathleen Czaja
Allenstown,NH
Summary
Highly motivated and fast learner with a friendly and positive attitude, poised to be a valuable asset to any employer. Proven expertise in delivering exceptional customer service and efficiently managing transactions in high-traffic environments, complemented by strong organizational skills that ensure streamlined operations. Known for effective communication and adaptability, consistently enhancing customer satisfaction while collaborating seamlessly within dynamic teams. Dedicated healthcare professional with extensive experience in patient service roles, committed to meeting diverse needs through diligence and a results-oriented approach.
Overview
26
26
years of professional experience
Work History
Window Clerk
United States Postal Service
Raymond, NH
04.2019 - 07.2022
- Provide Customers of the USPS with sales of stamps and package postage.
- Scan packages for delivery to Rural routes.
- Customer Service
Administrative Records Coordinator
Cigna HealthCare
01.2015 - 01.2018
- Responsible for archiving 10,000 provider credentialing record per week.
- Assign tracking numbers for all records pertaining to credentialing. Assisting in NCQA audits and accreditation.
- Weekly supply ordering for a staff of 60 employees.
- Communicating with outside vendors to ensure proper storage and retention time tables for files.
Credentialing Assistant
Cigna HealthCare
01.2005 - 01.2015
- Performed credentialing activities in compliance with internal policies and regulatory standards.
- Communicated and coordinated with internal matrix partners and customers to resolve issues.
- Utilized company resources as well as research new options for solving identified problems.
Administrative Coordinator
Elliot Health System
Manchester, NH
08.2003 - 03.2005
- Office administrator and assistant to management staff at two pediatric office locations.
- Resolved administrative problems by analyzing information; identifying and communicating solutions.
- Duties included verification and processing of patient referrals, payments, scheduling, and communications. All duties performed in accordance to JCAHO, NCQA, as well as federal standards.
- Maintained rapport with patients, managers, and employees by arranging continuing contact; researched and developed new services and methods; set priorities; resolved any issues.
Patient Service Representative
Elliot Health System
Manchester, NH
08.1996 - 03.2003
- Check in Patients, Check out patients, accept co payments, update demographics.
- Greet visitors in a friendly positive manner. request referrals. Schedule and reschedule patients as needed.
- Order office and clinical supplies. Liaison for all internal and external Matrix partners.
Education
High School -
Manchester Memorial High School
01-1986
Skills
- Service excellence
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Experience with EPIC
- Accountability
- Cash handling expertise
- Motivational skills
Languages
English
Timeline
Window Clerk
United States Postal Service
04.2019 - 07.2022
Administrative Records Coordinator
Cigna HealthCare
01.2015 - 01.2018
Credentialing Assistant
Cigna HealthCare
01.2005 - 01.2015
Administrative Coordinator
Elliot Health System
08.2003 - 03.2005
Patient Service Representative
Elliot Health System
08.1996 - 03.2003
High School -
Manchester Memorial High School