Amilinette Silva
Hamburg,Pennsylvania
Summary
Dynamic professional with a proven track record at Macy's, excelling in team management and customer service. Recognized for implementing effective merchandising strategies that boosted sales performance. Adept at problem-solving and fostering collaboration, I bring strong organizational skills and a commitment to enhancing customer satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Window Clerk
NFI Logistics
04.2025 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to various departments.
- Operated sorting machinery to categorize mail based on size, weight, and destination accuracy.
- Maintained inventory of shipping supplies, facilitating seamless operations for daily logistics needs.
- Assisted in training new clerks on standard operating procedures and safety protocols.
- Collaborated with team members to streamline workflow processes, enhancing overall productivity.
- Conducted quality checks on outgoing shipments to ensure compliance with company standards.
- Implemented process improvements that reduced sorting time and increased operational efficiency.
- Implemented organizational techniques that increased productivity during busy periods.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
Men's Department Manager
Macy's
10.2017 - 07.2019
- Led team of sales associates, ensuring exceptional customer service and department presentation.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with inventory management to optimize stock levels and reduce shrinkage.
- Trained and mentored new staff, fostering a knowledgeable workforce dedicated to operational excellence.
- Coordinated promotional events, increasing customer engagement and foot traffic in the men's department.
- Established performance goals for team members, monitoring progress and providing constructive feedback.
- Improved customer satisfaction by providing exceptional service and addressing individual needs.
- Maximized sales performance by implementing effective merchandising strategies and visual displays.
- Boosted customer loyalty through personalized recommendations based on their preferences and purchase history.
Quality Control Supervisor
Island Pharmaceuticals
08.2011 - 10.2016
- Oversaw daily quality control operations to ensure compliance with regulatory standards.
- Developed and implemented quality assurance protocols to enhance product reliability.
- Trained and mentored quality control team members on best practices and procedures.
- Conducted regular audits of production processes to identify areas for improvement.
- Managed documentation of quality control activities, ensuring accuracy and traceability.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
Respiratory Therapist With Multi Skills
Hospital Comunitario Dr. Pila
03.2000 - 06.2010
- Administered respiratory therapy treatments and interventions to patients with chronic obstructive pulmonary disease.
- Monitored patient vital signs and oxygen levels to ensure optimal therapeutic outcomes.
- Collaborated with multidisciplinary teams to develop and adjust individualized care plans.
- Educated patients and families on respiratory conditions and proper usage of medical equipment.
- Conducted pulmonary function tests to assess lung capacity and function accurately.
- Evaluated treatment effectiveness, documenting progress in electronic health records for compliance and continuity of care.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Assessed, diagnosed, and treated breathing issues.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Collaborated closely with interdisciplinary teams to develop comprehensive care plans addressing patient needs and goals.
Education
Bachelor of Science - Biomedical Sciences
Interamerican University
Ponce And SanGerman Campus, PRAssociate of Applied Science - Respiratory Therapist With Multi Skills
Ponce Paramedical College
Ponce, Puerto RicoSkills
- Motivational skills
- Cash handling expertise
- Accountability
- Customer service
- Team management
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Customer service excellence
- Organizational skills
- Customer assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Window Clerk
NFI Logistics
04.2025 - Current
Men's Department Manager
Macy's
10.2017 - 07.2019
Quality Control Supervisor
Island Pharmaceuticals
08.2011 - 10.2016
Respiratory Therapist With Multi Skills
Hospital Comunitario Dr. Pila
03.2000 - 06.2010
Bachelor of Science - Biomedical Sciences
Interamerican University
Associate of Applied Science - Respiratory Therapist With Multi Skills
Ponce Paramedical College