Ian DeWaters
Chattanooga,TN
Summary
Passionate, outgoing, and eager to learn. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
Repair Management Coordinator
HomeServe USA
02.2024 - Current
- Responsible for providing world class customer service on primarily first notice of loss calls (FNOLC).
- Tasks include assessing claims, troubleshooting, advising customers whether or not they are covered by our warranty, communicating ongoing actions, and deploying contractors in a manner that enhances the reputation of HomeServe USA.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Customer Service Representative
MedSrv, LLC
08.2023 - 02.2024
- Interacted with customers via telephone to help provide support and information on their medical balances.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Also assisted in training process for new hires by mentoring new hires so they could gain guided experience taking customer calls and help set them up for success as Customer Service Representatives.
Bakery Assistant
BeCaffeinated
07.2023 - 08.2023
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Assisted in production of assorted baked goods and delivery of those baked goods to various coffeeshops around Chattanooga.
Quality Assurance Coordinator
Legacybox
12.2017 - 06.2023
- Performs audits of orders to ensure quality standards are being maintained to guarantee customer satisfaction and reduce returns.
- Collaborated with Customer Service team to handle Specialist tasks and escalated customers.
- Collaborated with Marketing team to process VIP orders.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Started in Production and was promoted to Quality Assurance after demonstrating strong attention to detail and high quality standards consistently.
Production and Pastry Kitchen
Niedlov's Breadworks
01.2016 - 09.2016
- Started as a dishwasher and quickly was promoted to production. Excelled in the fast-paced production setting of the bakery.
- Gained excellent experience in time management and a sense of urgency in producing high quality bread products on a tight schedule.
- Transferred to the pastry kitchen later and gained great experience in attention to detail and precision work producing pastries.
Education
No Degree - Art History
Covenant College
Lookout Mountain, GAHigh school diploma -
Chattanooga Christian School
Chattanooga, TN05.2014
Skills
- Customer Service
- Relationship Building
- Document Management
- Process Improvement
- Quality Assurance
- Mentoring and training
- Issue Resolution
- Recipe Following
- Pastry Making
- Bakery maintenance
- Punctuality
- Quality Control
Languages
Arabic
Elementary
English
Native or Bilingual
French
Limited Working
Timeline
Repair Management Coordinator
HomeServe USA
02.2024 - Current
Customer Service Representative
MedSrv, LLC
08.2023 - 02.2024
Bakery Assistant
BeCaffeinated
07.2023 - 08.2023
Quality Assurance Coordinator
Legacybox
12.2017 - 06.2023
Production and Pastry Kitchen
Niedlov's Breadworks
01.2016 - 09.2016
No Degree - Art History
Covenant College
High school diploma -
Chattanooga Christian School
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