Ian RK Hershey
Lancaster,USA
Overview
4
4
years of professional experience
Work History
Third Key Manager
Swatch Group US - Hamilton Division
Lancaster, PA
06.2025 - Current
- Successfully assisted in the opening of the US Flagship Lancaster, PA boutique, demonstrating a deep understanding and passion for the brand's history and heritage. My current responsibilities include:
- Operational Management: Assist in overseeing daily boutique operations, including sales targets, inventory management, visual merchandising, service tracking and client follow up. Manage and optimize the in-store engraving service, including project management, client communication, and resource allocation.
- Team Leadership & Training: Provide comprehensive training to the sales team on all aspects of our timepieces, emphasizing their craftsmanship, history, and engineering. Coach and develop team members while providing training on operational skills as well as cross train employees to develop expertise in all areas of service provided within the boutique.
- Client Relationship Management: Cultivate and maintain strong client relationships through exceptional customer service, exceeding expectations to foster brand loyalty. Proactively identify and address client needs, building lasting relationships.
- Technical Expertise: Serve as the second-in-charge for minor timepiece servicing within the boutique, ensuring timely and accurate repairs. Maintain a thorough understanding of product specifications, troubleshooting common issues, and liaising with external repair services when necessary. Head of In-store operation and fulfillment of online to in-store timepiece engraving for the U.S Market.
- Sales & Revenue Generation: Consistently achieve or exceed sales targets, contributing significantly to the boutique's overall profitability. Implement effective sales strategies to drive revenue growth and maximize customer lifetime value.
Boutique Representative
Swatch Group US - Hamilton Division
Lancaster, PA
04.2024 - 06.2025
- Worked with team to successfully open flagship boutique in Lancaster, PA. Thoroughly educated and invested in the brand’s history.
- Head of IN-store visual merchandising, overseeing projects while working directly with corporate marketing team to achieve proper brand visuals and representation.
- Am in charge of training and educating team on timepieces, specifically their craftsmanship, history and engineering.
- Work directly with clients, building strong relationships through providing exceedingly exceptional service.
- Second in charge of minor timepiece servicing within the boutique.
Timber Framer
Riehls Construction
New Holland, USA
09.2023 - 04.2024
- Operated chainsaw and other wood cutting equipment to cut timbers into lumber of specified dimensions
- Measured timbers with a tape measure to determine the size of boards needed for each job
- Stacked lumber in an orderly manner for further processing or shipment
- Organized tools and materials required for each job prior to beginning work
- Utilized hand saws and chisels to trim edges, smooth surfaces, or create decorative designs in wood products
- Worked closely with team members to coordinate production activities efficiently and effectively
- Utilize advanced joinery techniques to create unique, visually appealing timber frames that set Riehls Construction apart in the market.
Third Key Manager
Fossil Group
Lancaster, USA
08.2021 - 09.2023
- Specialized in watch sales and kept up to date with current styles
- Took care of watch displays and under stocks/back stocks, as well as sizing watches, engraving watches, changing watch batteries, and assisting customers with getting their watches fixed
- Ran the store when the store manager was absent, as well as served as leader on the sales floor while working with the store manager
- Performed a handful of operational duties for the store and my team
- Handled new hire training, onboarding, and coaching
- Made guests feel welcomed in the store and ensured they had the best experience possible
- Handled store to bank deposits and cash during opening/closing and sales at the counter
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Diploma -
Pequea Valley High School
Lancaster, PA05.2021
Skills
- Leadership
- Customer Service
- Cash Handling
- Team Collaboration
- Problem Solving
- Inventory Management
- Visual Merchandising
- Conflict Resolution
- Training and Development
- Customer Experience Enhancement
- Sales Management
- Client Relationship
- Product Knowledge
- Communication Skills
- Staff Supervision
- Time Management
- Detail-oriented
- Hard-working
- Operational Duties
- Chainsaw Operation
- Timber Framing
- Woodworking
Band replacement skills
Repair screwdriver use
Active Listening
Interpersonal Communication
Flexible and Adaptable
Self-Motivated
Dependable and Responsible
Maintenance and Repair
Watchmaking knowledge
Watch repair
Watch care and maintenance
Personal Information
Age: 20
Timeline
Third Key Manager
Swatch Group US - Hamilton Division
06.2025 - Current
Boutique Representative
Swatch Group US - Hamilton Division
04.2024 - 06.2025
Timber Framer
Riehls Construction
09.2023 - 04.2024
Third Key Manager
Fossil Group
08.2021 - 09.2023
Diploma -
Pequea Valley High School