Iara Silva
Moonachie,NJ
Summary
My first job at sixteen was Wendy's, and i am grateful for all the skills i learned that helped me become my professional self, i am excellent at communicating in different languages, strong focus on teamwork and adaptability. My education goes beyond academically, i am curious and love to teach myself new skills, i am also really into arts and crafts which improves my creativity and problem-solving skills. I like to keep my work place organized, and i always did an excellent job at it.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Panera Bread
04.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to ensure timely service during peak hours.
Crew Member
Wendys Fast Food
05.2024 - 04.2025
- Provided exceptional customer service during high-volume shifts, ensuring guest satisfaction and loyalty.
- Collaborated with team to maintain cleanliness and organization of dining area and kitchen.
- Handled cash register transactions accurately, ensuring correct financial reporting at shift end.
- Prepared food items according to established guidelines, maintaining consistency in quality and presentation.
Crew Member
Wendys Fast Food
05.2023 - 02.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Science - Biology B.S
Montclair State University
Montclair, NJ05-2030
Skills
- Communicative
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Attention to detail
- Multitasking and organization
- Basic math
- Team collaboration
- Active listening
- Creative thinking
- Relationship building
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
French
Professional Working
Italian
Professional Working
Timeline
Customer Service Cashier
Panera Bread
04.2025 - Current
Crew Member
Wendys Fast Food
05.2024 - 04.2025
Crew Member
Wendys Fast Food
05.2023 - 02.2024
Bachelor of Science - Biology B.S
Montclair State University