Accomplished and energetic Assistant Manager with a solid history of achievement in Blood Banking and Operation Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Phlebotomy Training, Payroll, Scheduling, Supply Chain Management, and Recruiting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Hi, I’m
IASHA HOOPER-FRAZIER
Posen,IL
Summary
Overview
21
years of professional experience
1
Certification
Work History
CSL PLASMA
ASSISTANT CENTER MANAGER
11.2021 - 02.2023
Job overview
- Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions
- Conduct Performance management review/Employee coaching and counseling
- Collaborates with Quality Assurance team for Audit prep (EU, FDA, GHA, CLIA regulatory agencies)
- Conducts orientation sessions and facilitate on-the-job training for new hires
- Manages and handles Scheduling for staff of over 50 employees
- Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data
- Review timecards and submit payroll
- Supervised daily functions and staff activities across departments to optimize operational efficiency
VERSITI BLOOD CENTERS OF ILLINOIS
DONOR SERVICES TEAM LEADER | APHERESIS TECHNICIAN
11.2007 - 11.2021
Job overview
- Perform phlebotomy in accordance with standard operating procedures to ensure a safe blood supply for affiliated hospitals
- Oversee daily operations for 3 of the 13 locations, delegate tasks and expectations to over 100 phlebotomists, manage a flow of 30+ donors daily, and make final determinations of donor eligibility
- Mentor new employees on proper venipuncture techniques and ensure all training is completed in a timely manner
- Responsible for ensuring company goals, which includes recruiting and converting of automation procedures, are achieved
- Collects products using the Trima Accel apheresis machine according to SOP and process products for lab testing
- Operate, troubleshoot, and perform routine maintenance on daily equipment
- Order and Maintain Center Supplies
- Schedule Donor appointments.
LEGACY MORTGAGE
MORTGAGE PROCESSOR
01.2002 - 04.2004
Job overview
- Formally requested via phone or letter, client financial records employment information, medical records, loan history and other information
- Acquired and verified all client information and references
- Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings
- Drafted approval letters
- Processed challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories)
Education
South Suburban College South Holland, IL
from Business Administration
University Overview
Skills
- Microsoft Office Suite
- Administration and Management
- Staff Scheduling
- Organizational Change
- Training Facilitation
- Team Leadership
- Inventory Monitoring
- Employee Engagement
- Production Process
- Judgement and Decision Making
- Complex Problem Solving
- Employee Performance Evaluations
- Operational Efficiency
- Hiring and Onboarding
Certification
- Certified Phlebotomist
- CLIA Certified
- CPR Certified
Timeline
ASSISTANT CENTER MANAGER
CSL PLASMA
11.2021 - 02.2023
DONOR SERVICES TEAM LEADER | APHERESIS TECHNICIAN
VERSITI BLOOD CENTERS OF ILLINOIS
11.2007 - 11.2021
MORTGAGE PROCESSOR
LEGACY MORTGAGE
01.2002 - 04.2004
South Suburban College
from Business Administration
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