Meghan Callahan
Deltona,FL
Summary
Highly motivated and committed professional with a strong desire to advance a career in business management/administration. Possesses a proven track record in leadership, strategic thinking, and fostering effective team collaboration. Goal is to leverage these skills to make a significant contribution to the growth and success of an innovative organization.
Overview
13
13
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
03.2022 - 03.2025
- Managed work and overall performance of more than 52 employees.
- Hosted FDA, GHA, and internal audits
- Oversaw Quality Assurance (QA) tasks including filing documents, performing validations, and hosting weekly meetings to monitor KPIs and overall production goals.
- Coordinated events and programs for the center, boosting community engagement and participation.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Processed payroll for over 52 employees as part of sound human resources and financial management strategies.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
Center Supervisor
CSL Plasma
07.2021 - 03.2022
- Assisted in the hiring process by reviewing and selecting potential candidates for open positions within the center.
- Collaborated with management team to develop long-term goals for the center's success.
- Successfully completed the Frontline Leadership Program.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
Group Lead: Pheresis
CSL Plasma
06.2018 - 07.2021
- Delegated tasks strategically and monitored progress for timely completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Assisted in developing workshops to improve center production.
Sr. Phlebotomist
CSL Plasma
01.2018 - 06.2018
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
- Performed monthly upkeep on PCS2 devices as well as complete necessary repairs.
Phlebotomist
CSL Plasma
12.2017 - 01.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- On average about 150-200 phlebotomies performed.
Sr. Processing Technician
CSL Plasma
02.2017 - 12.2017
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Enhanced production efficiency by optimizing processing equipment settings and workflow.
- Reduced waste and improved quality control by implementing a systematic material inspection process.
Processing Technician
CSL Plasma
09.2016 - 02.2017
- Utilized sterile techniques to process plasma units.
- Responsible for ensuring accurate labeling of samples and donations.
- Performed monthly freezer cleanings.
- Ensured equipment was in working order by performing a daily calibration as well as constant temperature monitoring of the freezer.
Customer Service and Sales Consultant
Frontier Communications
06.2012 - 07.2016
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Managed inbound and outbound calls, providing excellent customer service while identifying opportunities for upselling and cross-selling additional products/services, while using Salesforce and DPI.
- Maintained accurate customer records and sales pipeline data in CRM software.
- Followed up with existing customers to provide additional support and address concerns.
Education
Bachelor’s Degree - Business Administration And Project Management
Daytona State College
03-2026
Associate of Science (A.S.) -
Daytona State College
High School Diploma -
Deltona High School
Skills
- Management
- Customer service
- Staff training and development
- Goal setting and tracking
- Health and Safety compliance, ie FDA, GHA
- Time management
- Problem solving
- Reliability
- Machine repair technician (PCS2)
- Proficient in Microsoft Office (Word, Excel, Powerpoint), Workday, Salesforce, Kronos and DMS
Timeline
Assistant Center Manager
CSL Plasma
03.2022 - 03.2025
Center Supervisor
CSL Plasma
07.2021 - 03.2022
Group Lead: Pheresis
CSL Plasma
06.2018 - 07.2021
Sr. Phlebotomist
CSL Plasma
01.2018 - 06.2018
Phlebotomist
CSL Plasma
12.2017 - 01.2018
Sr. Processing Technician
CSL Plasma
02.2017 - 12.2017
Processing Technician
CSL Plasma
09.2016 - 02.2017
Customer Service and Sales Consultant
Frontier Communications
06.2012 - 07.2016
Associate of Science (A.S.) -
Daytona State College
Bachelor’s Degree - Business Administration And Project Management
Daytona State College
High School Diploma -
Deltona High School
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