REU’NIYA CHATMAN
Atlanta,GA
Summary
Results-driven Assistant Center Manager with progressive experience leading high-volume plasma center operations, developing teams of 70+ employees, and driving key performance metrics. Proven success increasing weekly collections by 26% to consistently exceed 2,300 while maintaining focus on compliance, donor experience, quality, safety, and operational efficiency. Skilled in team development, KPI management, process improvement, staffing, inventory management, and performance analysis. Prepared to leverage proven center leadership experience and operational expertise to drive continued performance and improvement as a Center Manager.
Overview
6
6
years of professional experience
Work History
Assistant Center Manager
East Point 193
03.2026 - Current
- Increased weekly collections from 1900 to 2400+ (26% increase). While consistently achieving 2,400+ collections week over week through strategic leadership, team development, operational execution, performance accountability, and process improvement.
- Managed high-volume center operations and key KPIs while leading and developing 70+ direct-report employees.
- Monitored budget performance, customer service, employee morale, donor retention, and community marketing efforts to identify areas for operational improvement.
- Collaborated with Center Manager to streamline daily operations, enhance inventory management, and optimize staffing and customer service processes.
- Developed employee schedules, facilitated hiring processes, and ensured compliance with operational deadlines across daily, weekly, and monthly records.
- Maintained optimal inventory levels to support center performance goals and enhance operational efficiency.
Management Trainee of Operations
Norman 020
05.2025 - 03.2026
- Evaluated operational trends and recurring center errors to identify opportunities for process improvement and implement corrective strategies.
- Managed day-to-day center operations while monitoring KPIs and supporting achievement of operational goals.
- Traveled to support center wit provide operational leadership, assess performance, and support KPI improvement initiatives.
- Collaborated with the Anti-D Specialty Coordinator to facilitate program growth, improve operational execution, and oversee donors participating | the program.
Phlebotomist
Norman 020
01.2024 - 05.2025
- Performed all aspects of the plasmapheresis procedure while maintain strict adherence to company SOPs, quality standards, and safety requirements.
- Assumed leadership responsibilities in the absence of the Group Lead, Senior, and Center Supervisor, providing direction and operational support to a team of 24+ employees
- Supported efficient center operations by maintaining a strong focus on donor safety, compliance, quality, and overall donor experience.
Donor Support Technician
Norman 020
08.2023 - 01.2024
- Monitored donors and autopheresis devices throughout the donation process to ensure safety, quality, and compliance with established procedures.
- Performed donor disconnects and device setup while consistently adhering to company SOPs and operational standards.
- Supported a positive donor experience by maintain efficient processes and promptly addressing donor and equipment needs.
Shift Leader
Sonic
05.2020 - 08.2023
- Led daily shift operations by effectively managing employees, coordinating workflow, and ensuring accurate and timely order fulfillment.
- Maintained high standards of customer service by addressing customer needs and supporting a positive guest experience.
- Held employees accountable to company standards and operational procedures while maintaining consistency readiness for corporate mystery shops and inspections.
Education
Management Essentials Program
undefined
Frontline Leadership Program
High School Diploma - undefined
Melissa High School
Skills
- Center and Operational Management
- Process Management and Corrective Action
- KPI and Performance Management
- Managing Employee Relations
- Team Leadership and Employee Development
- SOP and Regulatory Compliance
- Donor Experience and Retention
- Staffing Management
- Inventory Management
- Quality and Safety Management
- Performance and Trend Analysis
Timeline
Assistant Center Manager
East Point 193
03.2026 - Current
Management Trainee of Operations
Norman 020
05.2025 - 03.2026
Phlebotomist
Norman 020
01.2024 - 05.2025
Donor Support Technician
Norman 020
08.2023 - 01.2024
Shift Leader
Sonic
05.2020 - 08.2023
High School Diploma - undefined
Melissa High School
undefined
Frontline Leadership Program
Management Essentials Program