Iashia Dowlin
San Francisco,CA
Summary
Human-services professional with experience in case management , mental-health support, and long-term in-home caregiving. Skilled in crisis de-escalation, trauma-informed communication, and supporting individuals in recovery, homelessness, and behavioral-health challenges. CAADE-certified with a strong understanding of addiction, relapse prevention, and client engagement. Known for compassion, reliability, and the ability to maintain a safe, structured, and respectful environment.
Overview
9
9
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
In-Home Care Provider
San Francisco, CA
01.2017 - Current
- Provided compassionate in-home support to elderly and disabled clients.
- Assisted with ADLs, medication reminders, transportation, and household tasks.
- Built trusting relationships while maintaining strong professional boundaries.
- Monitored client well-being and communicated concerns to families or supervisors.
- Ensured a safe, clean, and supportive home environment.
Mental Health Support Staff
Mission Mental Health
San Francisco, CA
01.2021 - 01.2022
- Assisted clients with daily structure, emotional regulation, and coping strategies.
- Responded to behavioral escalations using trauma-informed de-escalation techniques.
- Monitored client safety and supported treatment engagement.
- Collaborated with clinicians, case managers, and outreach teams.
- Documented client interactions and updates accurately and confidentially.
- Provided compassionate support to individuals experiencing mental health challenges.
- Conducted regular assessments to monitor client progress and needs.
- Educated clients and families about mental health resources and services available.
- Advocated for clients' rights and needs within the healthcare system.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Conducted assessments of client needs, strengths and resources.
- Provided referrals to appropriate mental health providers or community services as needed.
Residential Counselor
Epiphany House
San Francisco, CA
01.2020 - 01.2021
- Supported residents in a recovery-focused transitional housing program.
- Conducted intakes, assessments, and individualized service plans.
- Provided crisis intervention, relapse-prevention support, and goal-setting.
- Connected clients to treatment programs, mental-health services, and community resources.
- Completed progress notes, incident reports, and documentation in compliance with program standards.
- Provided emotional support to residents in a therapeutic environment.
- Facilitated daily living activities for residents, promoting independence and self-care.
- Developed and implemented individualized treatment plans for each resident.
- Assisted in crisis intervention, ensuring safety and stability for all residents.
- Maintained accurate records of resident progress and activities consistently.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Education
GED -
Dallas, TXSkills
- Case management & client advocacy
- Trauma-informed communication
- Crisis prevention & de-escalation
- Mental-health support
- Resident supervision & safety checks
- Documentation & incident reporting
- Resource navigation (housing, treatment, benefits)
- Professional boundaries & confidentiality
- In-home care & ADL support
- Collaboration with multidisciplinary teams
Certification
- CAADE - California Association for Alcohol/Drug Educators
- CPR / First Aid
- Narcan / Overdose Response
- Trauma-Informed Care (if applicable)
- Peer Support Training (if applicable)
References
Available upon request.
Timeline
Mental Health Support Staff
Mission Mental Health
01.2021 - 01.2022
Residential Counselor
Epiphany House
01.2020 - 01.2021
In-Home Care Provider
01.2017 - Current