Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekCompany Culture
23
years of professional experience
Resourceful Community Social Services professional with over 10 years of experience in case management and client advocacy. Expertise in facilitating housing stability, crisis intervention, and outreach services for individuals facing homelessness and substance abuse challenges. Skilled in coordinating support services and maintaining accurate documentation, with a strong commitment to empowering clients through independent living skills. Currently pursuing a bachelor's degree in psychology.
Work History
In-Home Care Provider
5 Years 8 Months
HOPICS | 2021.01 - Current
Delivered compassionate, individualized care and support to clients in home-based settings, enhancing overall well-being.
Assisted with daily living needs, promoting dignity, independence, and safety to improve quality of life for clients.
Communicate effectively with clients, families, caregivers, and service providers.
Maintain professional documentation and follow established care and safety procedures.
Advocated for client needs and connected individuals with appropriate community resources.
Demonstrate patience, reliability, confidentiality, and professionalism while providing direct support.
Coordinated outreach efforts for the Homeless Outreach Program within the Integrated Care System.
Program Manager / Resident Advocate
4 Years
HOPICS | 2017.01 - 2021.01
Promoted from Resident Advocate to Program Manager based on demonstrated leadership, dedication, and performance.
Advocated for and provided case management and supportive services to empower individuals experiencing homelessness.
Coordinated services with community organizations and service providers to address client needs.
Supervised and supported program activities while ensuring compliance with organizational policies and program requirements.
Assisted clients with housing stability, benefits, employment resources, transportation, identification documents, and community referrals.
Conducted outreach and engaged individuals who were experiencing homelessness or at risk of homelessness.
Facilitated effective communication among clients, staff, community agencies, and service providers to ensure comprehensive support.
Guided clients in developing independent living skills and setting achievable goals for long-term stability.
Utilized HMIS and LAHSA-related systems and procedures in connection with homeless services.
Implemented integrated care system for homeless outreach program
Housing Case Manager / Case Manager
10 Months
SHIELDS FOR FAMILIES | 2015.07 - 2016.05
Developed and maintained tracking systems to monitor reporting outcomes and ensure compliance with funding requirements.
Built housing resource networks and negotiated permanent housing placements to enhance access for residents.
Guided residents in developing independent living skills, leading to increased self-sufficiency and stability.
Assisted residents in developing independent living skills and achieving greater self-sufficiency.
Assisted treatment teams with enforcing housing rules, regulations, and program expectations.
Conducted house meetings, home visits, and emergency evacuation drills according to program requirements.
Served as a liaison between housing program staff and families.
Developed and maintained tracking systems while monitoring reporting outcomes and funding requirements.
Provided counseling, case management, intake, assessments, and crisis intervention services.
Facilitated substance-abuse education and support groups, enhancing clients' recovery journeys.
Supervised file clerks, ensuring accurate client documentation and efficient data entry processes.
Maintain accurate client records and ensure timely completion of required documentation.
Supervised file clerks and verified the accuracy of client documentation and computer data entry.
Maintain a professional and supportive working environment.
Ensured employees have the resources and information necessary to perform their responsibilities effectively.
Case Manager / Counselor
10 Months
TOTAL FAMILY SUPPORT CLINIC | 2004.09 - 2005.07
Delivered case management and counseling services to individuals facing substance abuse and recovery challenges, fostering resilience and personal growth.
Conducted client intakes and assessments for new and continuing clients.
Led substance abuse education and recovery groups, enhancing clients' understanding and coping strategies.
Provided crisis intervention and supportive counseling to clients experiencing immediate challenges.
Connected clients with appropriate community resources and support services.
Coordinated connections between clients and community resources, ensuring access to essential support services.
Case Manager / Talent Recruiter
1 Year
WOMAN TO WOMAN | 2003.09 - 2004.09
Facilitated substance abuse and recovery groups, promoting independent living skills among participants.
Supported clients in completing program assignments and achieving service requirements.
Administered medications following program procedures.
Administered medications according to program procedures and requirements.
Assisted with recruitment and client-related activities.
Delivered supportive services and advocacy, empowering program participants to navigate challenges.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills (CSUDH) | Carson, CA
In Progress
Transferred from Compton College, 2026
Associate degree - Clinical Psychologist
Compton College | Compton, CA | 2026-06
Three associate degrees
Honors
Associate Degree in Psychology
Associate degree in Sociology
Associate Degree in General Studies with Emphasis
Vocational School Certificate - Drug and Alcohol Counselor
CAARR Institute | Los Angeles, CA | 2006-01
Skills
Client advocacy
Homeless outreach
Housing navigation
Independent Living Skills
Housing Navigation & Placement
Client assessments
Client Support Strategies
Anger management
HMIS & LAHSA Systems
Community outreach
Resource development
HMIS systems
Record keeping
Client Engagement
Peer Support Coordination
Care Coordination
Microsoft Office
Team Collaboration
Effective communication
Compassionate Client Service
Conflict resolution
PROFESSIONAL STRENGTHS
Compassionate Advocate
Dependable
Hardworking
Honest
Team Player
Organized
Efficient
Strong Communicator
Client-Focused
Dedicated to Community Service
PROFESSIONAL TRAINING
HMIS Training
LAHSA Training
Drug and Alcohol Counseling
Anger Management Teaching Techniques
Crisis Intervention
Case Management
Homelessness Outreach & Supportive Services
Timeline
In-Home Care Provider
HOPICS
2021.01 - CurrentRead More
Program Manager / Resident Advocate
HOPICS
2017.01 - 2021.01Read More
Housing Case Manager / Case Manager
SHIELDS FOR FAMILIES
2015.07 - 2016.05Read More
Counselor / Case Manager
CHANGING STEPS SUBSTANCE ABUSE
2005.07 - 2012.09Read More
Case Manager / Counselor
TOTAL FAMILY SUPPORT CLINIC
2004.09 - 2005.07Read More
Case Manager / Talent Recruiter
WOMAN TO WOMAN
2003.09 - 2004.09Read More
CAARR Institute
Vocational School Certificate from Drug and Alcohol Counselor
Read More
Compton College
Associate degree from Clinical Psychologist
Read More
California State University, Dominguez Hills (CSUDH)