Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Ern
Personal Information
Work Availability
Work Preference
Software
Languages
Timeline
AssistantManager
Iasia Daniels

Iasia Daniels

Brooklyn,NY

Summary

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Direct Support Professional

UnitedHealthcare
10.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.

Bus Matron

Lexias
09.2024 - 11.2024
  • Helped maintain a punctual transportation schedule by ensuring students were prepared to board the bus promptly at designated pick-up times.
  • Ensured proper seatbelt usage by all passengers, promoting a safe travel experience for each ride.
  • Supported driver navigation by monitoring traffic conditions and assisting with route adjustments as needed.
  • Prevented unauthorized individuals from entering the bus by vigilantly monitoring access points during pick-up and drop-off times.
  • Improved communication with parents and school staff by providing timely updates on student behavior or incidents.
  • Assisted students with special needs, ensuring a comfortable and supportive environment during transportation.

Housekeeping

Barclays
01.2023 - 09.2024
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.

Groundskeeper

NYC Department of Parks & Recreation
03.2023 - 12.2023
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Provided excellent customer service when interacting with clients or tenants regarding any concerns related to groundskeeping activities.
  • Demonstrated attention to detail while ensuring all aspects of ground maintenance were executed with precision.
  • Cultivated a positive work environment through effective communication with team members and supervisors.
  • Managed inventory of tools, equipment, and supplies for efficient operation.

Janitor/Maintenance

Pace University
08.2020 - 09.2022
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.

COVID-19 Tester

New York City Health and Hospitals Corporation
03.2021 - 05.2021
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.

Personal Care Assistant

LIFE CARE ADVANTAGE LLC
01.2016 - 12.2018
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate records of client care, ensuring proper documentation for the healthcare team and family members involved in the caregiving process.
  • Coordinated with healthcare professionals to ensure continuity of care between home-based services and medical appointments.
  • Participated in ongoing professional development opportunities to stay current on best practices within the personal care nursing assistant field.
  • Facilitated transportation for medical appointments, ensuring punctuality and proper documentation for each visit.

CUSTOMER SERVICE

CLEAN RITE
10.2016 - 02.2017
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

RETAIL SALES MANAGER

DEBS SHOP
01.2013 - 12.2015
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
  • Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
  • Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.

BEAUTICIAN

UNISEX HAIR SALON
08.2008 - 10.2013
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
  • Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.

Clerical

NYC Police Department
10.2005 - 07.2006
  • Boosted productivity levels by performing routine administrative tasks such as correspondence drafting, copying, scanning, and faxing documents.
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Developed effective time management skills by prioritizing tasks according to urgency and importance.
  • Demonstrated problem-solving skills when faced with unexpected challenges or issues that arose during normal business operations.
  • Expedited document preparation through proficient use of word processing software, resulting in increased productivity levels.

Education

No Degree - Business and marketing

TCI Community College
New York, NY
01.2005

GED -

Boys And Girls H.S.
Brooklyn, NY
06.2004

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Typing Speed
  • Scheduling appointments
  • Reception duties
  • Invoice Processing
  • Document Management
  • Filing systems
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Organization and prioritization
  • Verbal Communication

Certification

  • First Aid Certification, Present
  • PCA, Present
  • Security+, Present
  • Certified Park & Recreation Professional, 02/01/23

Additional Information

Professional customer service experience, Maintenance and cleaning experience, Able to work in multitasking duties, Strong interpersonal communication skills

Ern

1184675

Personal Information

Authorized To Work: US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemote

Software

Microsoft

Languages

English
Native or Bilingual

Timeline

Direct Support Professional

UnitedHealthcare
10.2024 - Current

Bus Matron

Lexias
09.2024 - 11.2024

Groundskeeper

NYC Department of Parks & Recreation
03.2023 - 12.2023

Housekeeping

Barclays
01.2023 - 09.2024

COVID-19 Tester

New York City Health and Hospitals Corporation
03.2021 - 05.2021

Janitor/Maintenance

Pace University
08.2020 - 09.2022

CUSTOMER SERVICE

CLEAN RITE
10.2016 - 02.2017

Personal Care Assistant

LIFE CARE ADVANTAGE LLC
01.2016 - 12.2018

RETAIL SALES MANAGER

DEBS SHOP
01.2013 - 12.2015

BEAUTICIAN

UNISEX HAIR SALON
08.2008 - 10.2013

Clerical

NYC Police Department
10.2005 - 07.2006

No Degree - Business and marketing

TCI Community College

GED -

Boys And Girls H.S.

Similar Profiles

CREATE PROFILE
Iasia Daniels