Summary
Overview
Work History
Education
Skills
Timeline
Generic

I’Asia Lake

Fairborn

Summary

  • Dean’s List Honoree for academic excellence
  • First-Generation College Student
  • Junior Political Science major with a minor in Pre-Law
  • Coursework focused on legal reasoning, constitutional law, research, and analytical writing

Overview

2
2
years of professional experience

Work History

Package Handler

Fed Ex Ground
Vandalia, OH
05.2025 - Current
  • Operated package sorting machinery to streamline workflow and enhance processing speed.
  • Maintained safety protocols while handling packages to ensure a secure work environment.
  • Assisted in loading packages efficiently, minimizing delays in shipping operations.
  • Collaborated with team members to improve sorting accuracy and reduce errors during package handling.

Sales Associate

Victoria's Secret & PINK
Boardman, OH
06.2024 - 07.2025
  • Assisted customers with product selection and provided tailored recommendations.
  • Executed visual merchandising strategies to enhance store presentation and drive sales.
  • Processed transactions accurately using point-of-sale systems for efficient customer service.
  • Collaborated with team members to maintain stock levels and ensure product availability.
  • Handled customer inquiries and resolved issues to improve overall satisfaction rates.
  • Participated in inventory management, identifying discrepancies and supporting stock audits.
  • Educated customers on loyalty programs, increasing engagement and repeat visits.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Supported promotional events by setting up displays and engaging with customers directly.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Online Grocery Associate

Walmart
Xenia, OH
09.2023 - 01.2026
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Assisted customers in selecting products and answering inquiries to enhance shopping experience.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.

Education

High School Diploma - Political Science

Central State University
Wilberforce, OH

Skills

    -responsible- team player- fast worker- reliable

Timeline

Package Handler

Fed Ex Ground
05.2025 - Current

Sales Associate

Victoria's Secret & PINK
06.2024 - 07.2025

Online Grocery Associate

Walmart
09.2023 - 01.2026

High School Diploma - Political Science

Central State University
I’Asia Lake