I’Asia Lake
Fairborn
Summary
- Dean’s List Honoree for academic excellence
- First-Generation College Student
- Junior Political Science major with a minor in Pre-Law
- Coursework focused on legal reasoning, constitutional law, research, and analytical writing
Overview
2
2
years of professional experience
Work History
Package Handler
Fed Ex Ground
Vandalia, OH
05.2025 - Current
- Operated package sorting machinery to streamline workflow and enhance processing speed.
- Maintained safety protocols while handling packages to ensure a secure work environment.
- Assisted in loading packages efficiently, minimizing delays in shipping operations.
- Collaborated with team members to improve sorting accuracy and reduce errors during package handling.
Sales Associate
Victoria's Secret & PINK
Boardman, OH
06.2024 - 07.2025
- Assisted customers with product selection and provided tailored recommendations.
- Executed visual merchandising strategies to enhance store presentation and drive sales.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Collaborated with team members to maintain stock levels and ensure product availability.
- Handled customer inquiries and resolved issues to improve overall satisfaction rates.
- Participated in inventory management, identifying discrepancies and supporting stock audits.
- Educated customers on loyalty programs, increasing engagement and repeat visits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Supported promotional events by setting up displays and engaging with customers directly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Online Grocery Associate
Walmart
Xenia, OH
09.2023 - 01.2026
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Assisted customers in selecting products and answering inquiries to enhance shopping experience.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Education
High School Diploma - Political Science
Central State University
Wilberforce, OHSkills
-responsible- team player- fast worker- reliable
Timeline
Package Handler
Fed Ex Ground
05.2025 - Current
Sales Associate
Victoria's Secret & PINK
06.2024 - 07.2025
Online Grocery Associate
Walmart
09.2023 - 01.2026
High School Diploma - Political Science
Central State University