ROCHELLE ALLEN
Fort Worth,Texas
Summary
Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Efficient Office Assistant with 4+ years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
25
25
years of professional experience
Work History
Package Handler
UPS
Fort Worth, TX
07.2023 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Sorted incoming packages according to size, weight and destination.
- Checked shipping labels for accuracy and completeness.
- Inspected packages for damages or other discrepancies.
- Performed quality control checks to verify that all packages were correctly labeled and addressed correctly.
- Unloaded trucks filled with incoming shipments of small packages.
- Manually lifted heavy boxes weighing up to 50 lbs when needed.
Package Handler
Fed Ex Ground
Fort Worth, TX
03.2021 - 03.2022
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
Package Handler
UPS
Dallas, TX
06.2016 - 02.2021
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Security Specialist
Andy Frain
Arlington, TX
08.2018 - 12.2018
- Security check for explosive elements
Head Cashier and Customer Service Manager
CompUSA
Arlington, TX
05.2010 - 07.2012
- Cash deposits and other money services
- Inbound/outbound customer call services.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
Lowe's Home Improvement
Arlington, TX
05.2008 - 01.2010
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cast Member
Disney Store
Arlington, TX
02.2008 - 07.2008
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Shipping and Receiving Associate
H. L. Electronics
Grand Prairie, TX
12.2006 - 04.2007
- Inventory control and merchandise stock data entry.
Cashier
Wal-Mart Stores, Inc
Pantego, TX
06.2002 - 09.2002
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Wal-Mart Stores, Inc
Arlington, TX
07.2000 - 12.2000
- Preparation of modules and end caps
- Inventory checking and sorting
- Unloading trailers
- Customer service desk and cashier.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed refunds for worn, damaged and broken merchandise.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Temp Service
Manpower
Arlington, TX
08.1998 - 02.2000
- Inspected and tested final products to verify conformance to established tolerances.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Packed finished products and prepared for shipment.
- Resolved assembly problems by altering dimensions to meet specifications.
- Completed component assembly with minimal supervision to meet deadlines.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Tracked and recorded sent and received work invoices.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Filled out labels, held tags and packaged equipment as necessary.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Madison High School
05.1995
Skills
- Microsoft office
- Excellent written and verbal communication Skills
- Team player/Fast learner
- Inventory Control Procedures
- Good problem solver / Ability to prioritize and multitask
- Package Loading
- Reliable and Responsible
- Cooperative Attitude
- Staff Supervision
- Customer Relations
- Self-Starter
- Service Oriented
- Attention to Detail
- Data Entry
- Previous experience in office administration or other related fields
- Inbound and Outbound Calling
- De-escalation Techniques
Timeline
Package Handler
UPS
07.2023 - Current
Package Handler
Fed Ex Ground
03.2021 - 03.2022
Security Specialist
Andy Frain
08.2018 - 12.2018
Package Handler
UPS
06.2016 - 02.2021
Head Cashier and Customer Service Manager
CompUSA
05.2010 - 07.2012
Customer Service Representative
Lowe's Home Improvement
05.2008 - 01.2010
Cast Member
Disney Store
02.2008 - 07.2008
Shipping and Receiving Associate
H. L. Electronics
12.2006 - 04.2007
Cashier
Wal-Mart Stores, Inc
06.2002 - 09.2002
Cashier
Wal-Mart Stores, Inc
07.2000 - 12.2000
Temp Service
Manpower
08.1998 - 02.2000
Madison High School
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