Iasia Webster
Columbia,SC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Afni, Inc
Opelika , AL
10.2021 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
Education
High School Diploma -
C.A. Johnson High School
South Carolina06.2020
Skills
- Understanding Customer Needs
- Data Entry
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Responding to Difficult Customers
- Multitasking and Prioritization
- Problem-Solving Abilities
- Call Center Operations
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Service
- De-escalation Techniques
Timeline
Customer Service Representative
Afni, Inc
10.2021 - 05.2023
High School Diploma -
C.A. Johnson High School
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