IBEAKALAM NDUKA
Rancho Cucamonga,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Alter Behavioral
04.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Cardiac Rehabilitation
Providence Health Care
06.2020 - Current
- Expanded knowledge base by attending professional conferences and staying current on best practices in cardiac rehabilitation field.
- Conducted thorough pre-screening evaluations, identifying any potential risks or contraindications for participation in cardiac rehabilitation programs.
- Continually updated professional knowledge through attending workshops, conferences, and trainings related to cardiac rehabilitation practices.
- Provided cardiac rehabilitation support by designing customized exercise programs and educating patients about lifestyle modifications to promote heart health.
- Assisted in developing hospital cardiac rehabilitation programs, ensuring continuity of care after acute events such as myocardial infarctions or surgical interventions.
- Supported patients through cardiac rehabilitation, providing guidance on proper exercise techniques and monitoring response to activity.
- Ensured proper equipment maintenance and cleanliness within the cardiac rehabilitation facility, adhering to established safety protocols at all times.
- Improved patient outcomes by conducting comprehensive assessments and developing personalized cardiac rehabilitation plans.
- Contributed to the development of evidence-based protocols and best practice guidelines for cardiac rehabilitation services.
- Assisted in the development of cardiac rehabilitation programs tailored to meet individual patient goals and abilities, helping them regain strength and confidence following a heart event.
- Promoted a positive environment within the cardiac rehabilitation facility by fostering strong relationships with patients and colleagues alike.
- Contributed to department quality assurance initiatives by participating in regular audits of processes and practices related to cardiac sonography services.
- Developed rapport with residents while maintaining professional boundaries, fostering a respectful environment conducive to rehabilitation efforts.
- Improved inmate rehabilitation by developing and implementing comprehensive vocational training programs in various trades.
Car Salesman
DriveTime
11.2017 - 04.2020
- Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models
- Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions
- Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc
- Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile
- Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications
- Explore new opportunities in order to add value to job accomplishments
- Figure out customer's needs by listening and asking questions
- Perform walk-around with new and old customer and demonstrate features of suitable vehicles
- Effectively close sales
- Ensure that customers understand the vehicle's operating features, paperwork and warranty
- Establish and maintain follow-up system, which encourages repeat business cum referrals
- Report to the sales manager regarding reviews, analyses, objectives, and planned activities
- Participates in sales meetings and training provided by the dealership and manufacturers
- Review sales statistics and plan more effectively to improve sales.
Management Trainee
Enterprise Holdings
04.2017 - 10.2018
- Communicated clearly and positively with coworkers and management and openly invited coaching from the management team
- Resolved guest complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
- Built and maintained effective relationships with peers and upper management
- Effectively communicated with others, even if the conversation was difficult.
Maintenance Technician
Single Source Inc
04.2016 - 04.2017
- Installed glass in windows, doors, and partitions, replaced ceiling tiles, floor tile, and sheetrock wall coverings for safety and cosmetically appearance
- Repaired or installed and maintained systems such as plumbing, reattaching heating/air conditioning duct work, replaced electrical outlets and switches
- Maintained appropriate service and repair records on equipment for warranties if required
- Distributed work orders to employees and spot checked work occasionally when completed to ensure proper repairs and or installation.
Membership Consultant
24 Hour Fitness
09.2015 - 03.2017
- Introduced new members to the gym
- Greeted members
- Introduced personal training to new members
- Assisted members through workouts
- Offered knowledge on different kinds of exercises and trainings
- Organized the gym (Weights, jump ropes, lifting accessories, etc.)
- Work desk and environment kept neat.
Assistant Personal Training Director
LA Fitness
12.2014 - 04.2016
- Greeted members
- Introduced personal training to new members
- Assisted members through workouts
- Offered knowledge on different kinds of exercises and trainings
- Organized the gym (Weights, jump ropes, lifting accessories, etc.)
- Work desk and environment kept neat.
Education
Master Of Science - Sport & Performance Psychology
California Baptist University
Riverside, CA06.2024
Massage Therapy - Massage Therapy
National Holistic Institute
Santa Ana, CA02.2021
Bachelor Of Science - Kinesiology
California State University-Fresno
Fresno, CA12.2013
Skills
- Personal training (4 years)
- NFL (Less than 1 year)
- Public Speaking (3 years)
- Sales
- Management
- Data Entry
- Microsoft Office
- Customer Service
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Positive Attitude
- MS Office
- Medical Records Management
- Social Work
Certification
NASM Certified Personal Trainer
Additional Information
Played football at Fresno state from 2009-2013., Speak publicly at retirement homes and sport banquets about health & diet.
Timeline
Case Manager
Alter Behavioral
04.2023 - Current
Cardiac Rehabilitation
Providence Health Care
06.2020 - Current
Car Salesman
DriveTime
11.2017 - 04.2020
Management Trainee
Enterprise Holdings
04.2017 - 10.2018
Maintenance Technician
Single Source Inc
04.2016 - 04.2017
Membership Consultant
24 Hour Fitness
09.2015 - 03.2017
Assistant Personal Training Director
LA Fitness
12.2014 - 04.2016
Master Of Science - Sport & Performance Psychology
California Baptist University
Massage Therapy - Massage Therapy
National Holistic Institute
Bachelor Of Science - Kinesiology
California State University-Fresno
NASM Certified Personal Trainer
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