Rebecca Paulson
Behavior Technician
Laguna Niguel,CA
Summary
Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Committed to making positive impact on patient outcomes and enhancing efficiency of care delivery.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Care Coordinator
Alter Behavioral Health
03.2024 - Current
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Enhanced team efficiency by implementing digital scheduling system, optimizing resource allocation and reducing administrative burdens.
- Provided emotional support for patients during difficult times, fostering resilience and coping skills.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored progress towards patient goals, to achieve desired results.
- Trained newly hired care coordinators.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Improved care team communication with implementation of centralized information system.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Ordered all supplies and kept check on inventory levels.
Lead Behavioral Health Technician
Anchored Recovery Community
08.2023 - 02.2024
- Evaluated client progress regularly, adjusting treatment approaches as needed to optimize outcomes.
- Conducted regular risk assessments on clients to ensure early identification of potential concerns or crises.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Coordinated care with external service providers, improving continuity of care for clients.
- Contributed to quality improvement initiatives within the organization by identifying areas of opportunity based on client feedback and evidence-based practices.
- Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Conducted group therapy sessions to foster healthy communication and coping skills among clients.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used KIPU to document patient information.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Organized recreational activities to assist in patient recovery.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Treated clients and families with respect and dignity.
- Assisted in development of therapeutic activities for patients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted with medication administration and counting and pouring medications.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Administered patient medications and tracked dosages.
Behavior Technician
Southern California Sunrise
04.2023 - 08.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of clients.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Monitored client progress to provide continued guidance and consistent feedback to clinical teams and leadership.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted with medication administration and counting and pouring medications.
- Counseled and mentored clients on substance use and life choices.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Used KIPU to document patient information.
Marketing Researcher
Oklahoma Focus
08.2013 - 03.2020
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Identified appropriate marketing channels and target customers for campaigns
- Budgeting
- Staff Management
- Problem resolution
- Performance improvement
- Marketing and advertising
- Cost-controls
- Point of Sale (POS) system operation
- Recruitment
General/Assistant Manager
Sara's Restaurant
04.2008 - 08.2013
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Kept food, beverages, and paper products well-stocked and organized to meet expected demands
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Performed pricing and estimates based on customer needs and requirements
- Enforced quality assurance protocols to deliver ideal customer experiences
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Completed inventory purchases and oversaw restocking
- Motivated, trained and disciplined employees to maximize performance
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Mentored and motivated team members to efficiently achieve challenging business goals
- Consulted with managers to organize special events and promotions such as karaoke nights to bring in new customers
- Resolved problems promptly and effectively to elevate customer approval
- Handled cash accurately and prepared deposits
- Natural leader
- Dynamic, friendly hostess
- Knowledge of quality control
- New hire processing
- Meeting deadlines
- Persuasive communicator
- Interpersonal and Written Communication
- Time Sheet Review
- Employee training
- Communications management
- Supervision
- Project organization
- Food preparation and safety
- Food service background
- Passion for customer satisfaction
- Staff Scheduling
- Conflict resolution techniques
- Inventory control and record keeping
- Supply management expertise
- Schedule Management
- Payroll Processing
- Telephone and email etiquette
- Conflict Resolution
- Grant Billing and Tracking
Education
Associate of Arts - Human Services
Saddleback College
Mission Viejo, CA 07.2024 - Current
Skills
- Solution Development
- Performance Optimization
- Collaborative Leadership Ability
- Effective Communication
- New Employee Integration
- Efficient Time Optimization
- Workflow management
- Cultural sensitivity
- Conflict resolution techniques/Crisis Intervention
- Inventory control and record keeping
- Client relationship management
- Policy adherence
- Interdepartmental collaboration
Multitasking and organization
Certification
ServSafe
Timeline
Associate of Arts - Human Services
Saddleback College
07.2024 - Current
Care Coordinator
Alter Behavioral Health
03.2024 - Current
Lead Behavioral Health Technician
Anchored Recovery Community
08.2023 - 02.2024
Behavior Technician
Southern California Sunrise
04.2023 - 08.2023
Marketing Researcher
Oklahoma Focus
08.2013 - 03.2020
General/Assistant Manager
Sara's Restaurant
04.2008 - 08.2013
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