William Lemme
Laguna Niguel,CA
Summary
Seasoned Operations Manager and talented leader with four years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of behavioral health industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Alter Behavioral Health
07.2020 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Marketing Communications Coordinator
Teen Challenge Central Valley
11.2015 - 06.2020
- Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure.
- Reviewed and approved imagery and text to keep communications in line with brand ideals.
- Managed consistent design theme, look and content of organization's online presence.
- Represented organization with media outlets and general public, conveying consistent messages to support objectives and positively spin current events.
Operations Specialist
Arvin Edison Water Storage District
03.2015 - 08.2015
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Maintained database systems to track and analyze operational data.
Human Resource Representative
DMW Industries Inc
02.2014 - 02.2015
- Prepared reports to summarize operational results and financial performance
- Ensured that necessary employment termination paperwork was completed
- Obtained information on work history, training, education and job skills
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Reviewed employment applications and job orders to match applicants with job requirements.
Sr. Financial Service Officer
Kern Schools Federal Credit Union
10.2011 - 01.2014
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
Education
Bachelor of Arts - Business Administration And Management
Fresno Pacific University
Fresno, CA12.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Project Management
Personal Information
Title: OPERATIONS MANAGERHuman Resource Representative
References
References available upon request
Timeline
Operations Manager
Alter Behavioral Health
07.2020 - Current
Marketing Communications Coordinator
Teen Challenge Central Valley
11.2015 - 06.2020
Operations Specialist
Arvin Edison Water Storage District
03.2015 - 08.2015
Human Resource Representative
DMW Industries Inc
02.2014 - 02.2015
Sr. Financial Service Officer
Kern Schools Federal Credit Union
10.2011 - 01.2014
Bachelor of Arts - Business Administration And Management
Fresno Pacific University
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