AYODELE ADEOYE
Baltimore,MD
Summary
Dynamic Customer Service Representative with proven expertise at Biamond Groups, excelling in conflict resolution and complaint handling. Demonstrated ability to enhance customer loyalty through empathetic communication and effective problem-solving. Proficient in CCTV operations, ensuring safety and security while maintaining professionalism in high-pressure situations. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Indoor Security
Biamond Groups
01.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Watched both live and recorded video surveillance footage.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Recorded time, date and location of incidents.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Facilitated smooth shift handovers with comprehensive written reports detailing incidents that occurred during each respective shift.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Exhibited strong problem-solving skills by swiftly identifying and addressing any technical issues or malfunctions within the CCTV system.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Collaborated with other security team members to ensure seamless communication and coordination during emergency situations.
- Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
- Contributed to successful incident resolutions through accurate documentation and timely sharing of surveillance information with relevant parties.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
No Degree - Nursing
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
LAUREL HIGH SCHOOL
Laurel, MD05-2017
Skills
- Call center experience
- Customer relations
- Computer proficiency
- Complaint handling
- Complaint resolution
- Conflict resolution
Timeline
Customer Service Representative/Indoor Security
Biamond Groups
01.2021 - 03.2025
No Degree - Nursing
Prince George's Community College
High School Diploma -
LAUREL HIGH SCHOOL