Summary
Overview
Work History
Education
Skills
Timeline
Generic
IBRAHIM ABDULLAZIZ

IBRAHIM ABDULLAZIZ

Warehouse Associate
Conroe,TX

Summary

Seeking an entry-level Warehouse associate position to leverage skills and contribute to company. Eager to apply abilities in supportive role within organization. Excited about opportunity to make positive impact through work. Experienced with client interaction, problem-solving, and communication. Utilizes skills in addressing client needs and streamlining support processes. Track record of maintaining high client satisfaction and fostering positive customer relationships. Possess US work authorization for any employer.

Overview

5
5
years of professional experience

Work History

Client Support Associate

MAECOM Tech.
03.2019 - 12.2024
  • Cut complaint resolution duration by 35%, increasing satisfaction levels.
  • Reduced response time by 25% through creation of email response templates.
  • Teamed with IT to address account problems, leading to an 18% decrease in repeated contacts.

Customer Service Representative

Connect Solutions Inc.
01.2016 - 12.2018
  • Enhanced customer contentment by 95% through efficient handling of more than 50 inquiries daily.
  • Led mentoring sessions, reducing training duration by 20%.
  • Revamped CRM ticketing system in Salesforce, achieving a 30% reduction in resolution time.

Education

Bachelor's Degree - Mathematics Education

01.2017

High School Diploma - undefined

BOLSON COLLEGE
01.2012

Skills

  • Conflict resolution
  • Customer Service Representative
  • Verbal and written communication
  • Problem-solving
  • Sales Representative
  • Multi-tasking
  • Excellent attention to details
  • Fast Learner
  • Highly Dependable
  • Interpersonal communication

Timeline

Client Support Associate

MAECOM Tech.
03.2019 - 12.2024

Customer Service Representative

Connect Solutions Inc.
01.2016 - 12.2018

Bachelor's Degree - Mathematics Education

High School Diploma - undefined

BOLSON COLLEGE
IBRAHIM ABDULLAZIZWarehouse Associate