Eva Babylonia
Phoenix,AZ
Summary
Experienced Client Support Associate with background in providing superior customer service, resolving complex issues, and maintaining high client retention rates. Strengths include strong communication skills, problem-solving abilities, and knowledge of CRM software. Previous roles highlight ability to enhance client relationships, improve processes for efficiency and drive customer satisfaction.
Overview
9
9
years of professional experience
Work History
Client Support Associate
RandstadUSA for Vanguard
08.2025 - 06.2026
- Utilized the software Crave to review client profile and brokerage account information
- Responded promptly to client requests and inquiries via incoming calls through the Genesys phone system
- Assisted new and current clients with opening new accounts, 401(k) rollovers and asset transfers from other investment firms
- Assisted clients with product-related questions and troubleshooting login issues
- Maintained accurate records of client interactions and transactions in Microsoft Dynamics
- Collaborated with internal teams to resolve client issues effectively
- Assisted the Sales Team in generating lead appointments with clients for potential Personal Advisor services
Night Auditor
Home2 Suites by Hilton
05.2025 - 01.2026
- Worked independently as a part-time Night Auditor on weekends, with very minimal supervision
- Ran the night audit to balance the day’s transactions and to start the next business day
- Balanced the hotel’s House Account prior to night audit processing
- Utilized the PEP hotel software to manage front desk activities and handled guest check-ins/check-outs
- Coordinated with front desk agent to prioritize tasks, manage guest interactions, and facilitate late check-ins
- Handled cash and credit card purchases from hotel’s corner store
- Analyzed daily Arrival and Departure reports to track current guest occupancy and ensure accurate service delivery
- Delivered concierge services, promptly addressing guest requests to enhance overnight guest experience
- Re-balanced the cash register at end of shift and logged passed down information for the daytime front desk agent
Pool Attendant
Aimbridge Hospitality
02.2025 - 04.2025
- Provided exceptional customer service to the pool guests, ensuring a positive experience
- Maintained cleanliness of pool cabanas, including regular trash removal and keeping up with the pool areas and restrooms
- Assisted with the setting up pool umbrellas, lounge chairs, and other pool amenities
- Responded promptly to guest inquiries, providing accurate information about facilities, activities, and services available
- Managed supply of towels to ensure availability for guests
- Ensured compliance with pool slide's safety regulations
- Assisted pool servers with serving guests' food orders when needed
- Assisted in the cafe kitchen with dishwashing duties
Service Experience Rep
Nordstrom Rack
12.2024 - 01.2025
- Worked as a seasonal cashier during the holiday rush
- Provided the best available solutions to the customers’ requests and inquiries
- Managed in-store pick up orders and processes returned items accordingly
- Assisted with bringing out the cardboards for recycling
Cruise Specialist
Norwegian Cruise Line
08.2024 - 10.2024
- Worked as a part-time Cruise Specialist in a high-volume call center
- Supported travel agents by providing competitive cruise pricing for their clients
- Provided the best available pricing for clients who booked their cruises independently
- Coordinated air transportation and excursion bookings with multiple departments to ensure seamless travel experiences
- Addressed inquiries regarding onboard activities and entertainment options for each ship
Jewelry - Clerical
Macy's
12.2023 - 05.2024
- Worked as a seasonal clerk in the Jewelry Department
- Unpacked jewelry and watches recently delivered to the store
- Displayed newly arrived items according to store’s representation procedures
- Reviewed online purchases and prepared them for shipment or store pick-up
- Responsible for updating the prices of items based on the current week’s promotion
- Marked down items for ‘Clearance Sale’, as advertised
- Provided information to customer inquiries, showcasing the jewelry selected and finalizing the transaction
Payroll Associate
LHH Recruitment Solutions
09.2023 - 12.2023
- Processed full cycle weekly payroll for over 700 store employees Statewide
- Utilized Oracle HCM to audit pre-payroll reports, run the current payroll, and maintain employee profile
- Validated Kronos timekeeping reports prior to uploading the hours into the payroll system
- Coordinated with the ‘Leave of Absence’ team to ensure that employees received payments of their available sick and vacation hours while on leave status
- Ran several post payroll reports and distributed them to the accounting team and third-party vendors
- Reconciled the weekly garnishment deductions with the accounts payable invoices totals, in order for child support payments and creditors' checks to be generated for distribution
- Responded to all payroll-related requests and inquiries from store managers and division leaders
Payroll Processor
Intersect Group for Westfall Technik Corp
01.2023 - 03.2023
- Worked a short contractual assignment, processing bi-weekly payroll for over 1500 multi-state employees, utilizing ADP Workforce Now
- Coordinated with HR Generalists to request off-cycle paychecks for involuntary terminated employees, ensuring compliance with ADP Client Payroll Services
- Verified payroll changes, employee profile updates and timesheet data for exempt/non-exempt employees
- Uploaded child support orders, creditor court-ordered garnishments, and tax agency notices into ADP SmartCompliance to maintain accurate payroll processing
- Prepared the Payroll Summary report for the Director of Treasury, each post payroll processing
- Complied with all federal, state, and local labor laws and mandatory company policies
- Assisted HR Director with payroll administration tasks, contributing to the smooth operation of payroll processes.
Human Resources Services Consultant
Genuent USA for MUFG Bank, LLC
01.2022 - 12.2022
- Responsible for driving employees and managers to utilize the company's self-service portal
- Managed and resolved most payroll cases generated via phone calls, emails and online chats, with the goal of providing immediate responses, within the established Service Level Agreement (SLA)
- Approved Workday business processes submitted, such as employee profile and data changes, termination notices, manager access delegation requests and performance evaluation reviews
- Distributed unemployment benefits information to terminated employees based on their work location and State of residency
- Utilized the Workday payroll system, in researching employee's paycheck discrepancies
- Assisted with employee registrations to the company Global system, managed by HR counterparts in Japan
- Adhered to all California labor laws, upheld company policies and protocols
Payroll Assistant
Pinnacle Technology Staffing for Allways Caring Homecare Services
05.2021 - 09.2021
- Processed semi-monthly payroll, utilizing an in-house payroll software called Point of Care (POC).
- Gathered employee manual time cards that were faxed or dropped off to the office throughout the week
- Worked closely with the Senior Payroll Analyst in auditing pre-payroll reports
- Maintained over 200 caregivers’ records into Client folders based on the homecare services rendered
- Served as the main point of contact for all garnishments and payroll related issues and concerns.
Payroll Coordinator
Aston Carter for Vitalant
05.2020 - 08.2020
- Worked a short assignment in the Payroll Dept to assist with setting up and auditing garnishments into the Oracle HCM
- Uploaded creditors’ garnishments, tax levies, child support orders and tax filing notices into the ADP SmartCompliance
- Assisted the Accounting Dept. in reconciling the periodic payroll taxes after each post payroll processing
- Monitored outstanding ADP invoices and verified address changes submitted via the employee portal
- Audited PA employees’ tax elections to ensure that the state tax form had been submitted to Payroll
- Assisted the Payroll Director with projects pertaining to their upcoming payroll system conversion
- Ensured compliance with Federal and State labor laws, as well as company policies and procedures
Payroll Clerk
Vincent Benjamin for Troon Golf, LLC
07.2019 - 10.2019
- Utilized the Oracle Peoplesoft and a third-party payroll vendor, Primepay to process multi-state payroll
- Responded to managers’ emails regarding terminations, pay rate increases, address updates, direct deposit, and tax election changes, facilitating timely payroll adjustments
- Processed new hire entries into the system and handled multi-state new-hire reporting online.
- Processed creditors' garnishments, court-ordered wage assignments and child support orders
- Coordinated with Accounts Payable Department in reconciling the post-payroll garnishment reports
- Ensured all child support payments were uploaded into the Expert Pay online
- Ensured compliance with Federal and State labor laws, as well as company policies and procedures
Payroll Associate
Concentric Healthcare Staffing for Connections Health Solutions
03.2019 - 06.2019
- Worked for an organization who provided behavioral support and crisis responses to their clients
- Utilized ADP Workforce Now in processing bi-weekly payroll for over 500 Arizona employees
- Set up garnishments and corresponded with government agencies and creditors' law firms
- Initiated pre-approval process on 401k hardship withdrawal and termination withdrawal distributions.
- Assisted the Accounting Dept. with their monthly accounts reconciliation
- Assisted the Benefits Dept. in reconciling and funding the employees' Healthcare Spending Account
- Responded to all employees and managers' requests, providing immediate resolution to their concerns
- Coordinated with the ADP payroll representative to ensure that executive requests were met accordingly
Payroll Specialist I
Automatic Data Processing (ADP)
06.2017 - 10.2018
- Processed clients' weekly and bi-weekly pay cycles, utilizing ADP Payforce
- Uploaded employee profiles from Workday into ADP Payforce, maintaining accurate payroll information.
- Complied with established service level agreements and payroll processing deadlines
- Analysed payroll reports to identify discrepancies and implemented corrective actions.
- Collaborated with Garnishment Team to resolve paycheck discrepancies, enhancing payroll accuracy.
- Maintained compliance with Federal, State, and Local labor laws and company policies
- Developed comprehensive payroll guidelines and procedures, enhancing team efficiency and consistency.
Education
Human Resources Management - Course Credits Only
Western International University
Business Administration - A Few Courses Credits
University of Phoenix
Business Automation - Diploma Program-Graduate
Arizona Institute of Business and Technology (Brookline College)
General Studies - High School Graduate
Temasek Secondary School
SingaporeSkills
- Client relationship management
- Customer service excellence
- Call center operations
- Account management
- CRM software
- Microsoft Dynamics
- Problem resolution
- Product troubleshooting
Other Positions
- P.F. Chang’s China Bistro, Payroll Specialist, 2008, 2011
- Charles Schwab & Company, HR Direct Representative, 2006, 2008
- Drivetime Auto Group, HR Coordinator (Benefits & Payroll), 2004, 2006
Timeline
Client Support Associate
RandstadUSA for Vanguard
08.2025 - 06.2026
Night Auditor
Home2 Suites by Hilton
05.2025 - 01.2026
Pool Attendant
Aimbridge Hospitality
02.2025 - 04.2025
Service Experience Rep
Nordstrom Rack
12.2024 - 01.2025
Cruise Specialist
Norwegian Cruise Line
08.2024 - 10.2024
Jewelry - Clerical
Macy's
12.2023 - 05.2024
Payroll Associate
LHH Recruitment Solutions
09.2023 - 12.2023
Payroll Processor
Intersect Group for Westfall Technik Corp
01.2023 - 03.2023
Human Resources Services Consultant
Genuent USA for MUFG Bank, LLC
01.2022 - 12.2022
Payroll Assistant
Pinnacle Technology Staffing for Allways Caring Homecare Services
05.2021 - 09.2021
Payroll Coordinator
Aston Carter for Vitalant
05.2020 - 08.2020
Payroll Clerk
Vincent Benjamin for Troon Golf, LLC
07.2019 - 10.2019
Payroll Associate
Concentric Healthcare Staffing for Connections Health Solutions
03.2019 - 06.2019
Payroll Specialist I
Automatic Data Processing (ADP)
06.2017 - 10.2018
Human Resources Management - Course Credits Only
Western International University
Business Administration - A Few Courses Credits
University of Phoenix
Business Automation - Diploma Program-Graduate
Arizona Institute of Business and Technology (Brookline College)
General Studies - High School Graduate
Temasek Secondary School