Ibrahim Abunamous
National Roadside Inc
Sugar Land
1
Language
7
years of professional experience
Results-driven manager with expertise in team leadership and operational efficiency. Proven ability to implement process improvements that enhance service delivery and customer satisfaction.
Work History
Manager
2 Years 10 Months- Managed towing team performance, providing training and support to enhance service delivery.
- Developed and implemented process improvements to increase operational efficiency.
- Coordinated scheduling of towing services, optimizing resource allocation for timely responses.
- Established strategic partnerships with local businesses to expand service reach and clientele.
- Led team meetings to align goals, share best practices, and drive continuous improvement initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Manager
4 Years 4 Months- Managed towing team performance, providing training and support to enhance service delivery.
- Developed and implemented process improvements to increase operational efficiency.
- Coordinated scheduling of towing services, optimizing resource allocation for timely responses.
- Oversaw daily operations and ensured compliance with safety and regulatory standards.
- Conducted regular vehicle maintenance checks, ensuring fleet reliability and safety compliance.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed customer feedback to refine service offerings and improve client satisfaction levels.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma
- Extracurricular Activities: [Activity]
Bachelor of Science - Bachelor of Science
Skills
Customer service
Team leadership
Time managementdr
Decision-makingiver
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Loading and unloading
Order picking
Clear communication
Attention to detail
Problem-solving
Sorting and labeling
Material handling
Pallet jack handling
Shipping and receiving
Materials handling and transport
arabic language speaker
i am fluent in both arabic and english
Languages
Arabic
Native or Bilingual
Timeline
Manager
National Roadside Inc
10.2023 - CurrentRead More
Manager
Green Lane Towing Llc
06.2019 - 10.2023Read More
East Texas A&m University
Bachelor of Science from Bachelor of Science
Read More
Clements High School
High School Diploma
Read More