Ibrahim Ahmed
Clarkston,U.S.
Summary
Graduate of Auburn-StackRoute University Cybersecurity Bootcamp March 2024- August 2024
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Tech Support
Deen Academy LLC
Clarkston, GA
08.2024 - 05.2025
- Provided first-level technical support to users, resolving hardware, software, and networking issues across multiple systems.
- Installed, configured, and maintained desktops, laptops, printers, and essential business applications.
- Diagnosed and troubleshot common problems with Windows, macOS, and Linux systems.
- Managed user accounts, permissions, and system access for new and existing employees.
- Logged and tracked support requests using a ticketing system, ensuring timely issue resolution.
- Educated users on cybersecurity best practices and efficient use of IT resources.
- Assisted in system updates, patch management, and routine IT maintenance tasks.
Information Security Intern
Taaj Services
Decatur, GA
05.2024 - 08.2024
- Collaborated with IT team to ensure secure software development processes and practices were followed.
- Analyzed forensic data from cyberattacks to determine origin, impact, scope, remediation steps needed.
- Strengthened incident response capabilities by assisting in the creation of detailed action plans and protocols.
- Ensured regulatory compliance by regularly updating documentation outlining system configuration changes and incident reports.
- Assisted in the creation and maintenance of a secure IT infrastructure, conducting risk assessments and providing recommendations for improvement.
Education
Bachelor Of Computer Science - Cybersecurity
Georgia State University
Atlanta, Georgia05.2026
Clubs
- Panther Hacker GSU
Certification
- Linux, Wireshark, Splunk.
- Foundations Of Cybersecurity (Google)
- Managing Security Risks (Google)
- Dell Tech Hardware Cert.
Projects
- Vulnerability Assessment & Remediation Project
- Conducted a full vulnerability assessment on a simulated business network, identify security flaws, and implement remediation steps.
- Used Nmap to scan for open ports and services.
- Identify vulnerabilities with OpenVAS or Nessus.
Timeline
IT Tech Support
Deen Academy LLC
08.2024 - 05.2025
Information Security Intern
Taaj Services
05.2024 - 08.2024
Bachelor Of Computer Science - Cybersecurity
Georgia State University