Ibrahim Al-naji
IT System Administrator
Oakton,VA
Summary
Results-driven IT System Administrator with 15 years of experience in managing, maintaining, and optimizing enterprise IT infrastructure. Skilled in system installation, network security, and troubleshooting, with a proven track record of improving system efficiency and reliability. Adept at implementing innovative solutions to enhance performance and ensure business continuity. Experienced Senior Support Technician with a strong background in Microsoft products, telecommunications, and satellite communication support.
Overview
30
30
years of professional experience
5
5
Certification
Work History
System Administrator
Global Communities
10.2005 - 04.2025
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
Education
Bachelor of Science - 1991
University District of Colombia
Washington D.C05-1991
Skills
Microsoft Admin Center (Azur administrator Intine, Teams, Exchange, Endpoint Security, SharePoint, compliance, security, Microsoft eDiscovery admin)
Active Directory administration
Citrix administrator
Team conference room
Inter-Tel/Mitel 3300 5000 MCD administrator
VoIP / satellite phones (BGAN, Thuraya, Iridium
Microsoft Dynamics SL
Oracle Portal Administration
Patch Management
Server management
Wireless networking
Virtual machine operation
Disaster Recovery Planning
Multitasking Abilities
Teamwork and collaboration
User training
Remote conferencing support
Team collaboration
Certification
- Dynamics SL System Administrator
- Certified System Administrator for Inter-Tel / Mitel (5000, 3300)
- Oracle Portal Administrator
- BGAN, Thuraya, Iridium, Blackberry Administrator
- Office 365 Administrator
- Active Directory (AD) Administrator
Additional Information
Strong analytical and problem-solving skills, Excellent communication and leadership abilities, Experience working in international environments
Languages
English
Full Professional
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
System Administrator
Global Communities
10.2005 - 04.2025
Bachelor of Science - 1991
University District of Colombia
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