Ibrahim Awad
Seattle,WA
Summary
Dedicated communications specialist with several years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Eloquent writer with track record of creating consistently engaging content.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/ Weight Room Mentor Part Time
Seattle Central College
Seattle, WA
05.2023 - Current
- Greeted visitors to provide information and direct to appropriate personnel.
- Helped with increasing customer satisfaction by 30%
Store Manager
Smoke Depot
Seattle, WA
01.2023 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Recruited, trained and supervised new employees.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Planned special promotions or discounts based on market trends.
- Updated POS system with new products and promotional offers.
- In the first 6 months was able to double the stores revenue.
Social Media Moderator
Max Muscle's Egypt
Cairo, Egypt
06.2022 - 09.2022
- Contributed ideas for content creation that aligns with the overall strategy and goals of the organization.
- Developed and implemented social media campaigns to increase brand awareness and engagement with target audiences.
- Assisted in developing strategies to improve online presence, reach new customers, and engage existing customers through various social networks.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Ensured compliance with relevant laws when posting content online.
- Managed customer service inquiries on social media platforms in a timely manner.
- Enforced commenting rules and deleted interactions with bullying or harassment.
- Researched industry trends, competitors' activities, and best practices related to social media marketing initiatives.
- Suggested creative ways to use digital channels for promotional activities and campaigns.
- Collected user feedback and communicated issues to internal teams.
- Identified influencers in targeted markets who can help amplify our message through their own channels .
- Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
- Responded to customers' messages and comments, turned them into leads, and connected them to the sales team to confirm their orders.
- Increased customer satisfaction by 10%
Customer Service Representative
AMER Group
Cairo, Egypt
06.2021 - 06.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Resolved customer complaints promptly and efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collected deposits or payments and arranged for billing.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Contributed Increasing customer satisfaction by 10%.
Education
Bachelor's degree - public relations, and advertising
Al-Azhar University
Cairo, Egypt07-2019
Skills
- Microsoft Office Suite
- Customer relations
- CRM software proficiency
- Staff education and training
- Researching
- In-store support
- Brand representation
- Translation services
- Online reputation monitoring
- Digital marketing
- Advertising and marketing
- Public relations
- Social media expertise
- Internal communications
- Corporate messaging
- Branding
Personal Information
Authorized To Work: True
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Russian
Limited
German
Elementary
Websites
Certification
● Osama Salah, practical content marketing course.
● EDRAAK, Success Skills & Self-development Course.
● The Six Pillars of Success -Time & Stress-Management skills - Goal setting & Self-management skills - Communication Skills.
● Udacity, Digital marketing.
● Google, the fundamentals of digital marketing.
Timeline
Front Desk/ Weight Room Mentor Part Time
Seattle Central College
05.2023 - Current
Store Manager
Smoke Depot
01.2023 - 12.2024
Social Media Moderator
Max Muscle's Egypt
06.2022 - 09.2022
Customer Service Representative
AMER Group
06.2021 - 06.2022
Bachelor's degree - public relations, and advertising
Al-Azhar University