Ibrahim Kalim
Tustin,CA
Summary
Software Developer seeking internship, dedicated to improving skills through hands-on learning and development work. Well-organized and collaborative team player with strong communication and analytical abilities.
Overview
9
9
years of professional experience
Work History
Driver
Uber
02.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Assistant Manager of Operations
Enterprise Car Rental
03.2021 - 01.2023
- Delivered outstanding service to customer to maintain and extend relationships for future business opportunities
- Analyzed past sales data and team performance to develop realistic quarterly sales goals
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Increased sales by 10% by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close
Manager Associate I
Hertz Car Rental
10.2020 - 03.2021
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Consultant
Norm Reeves Honda Superstore-Irvine
05.2019 - 04.2020
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Cashier
Rite Aid
06.2015 - 04.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Software Development Certificate - Software Development
Golden West College
Huntington Beach, CA12.2024
Bachelor of Arts - Management Information Systems
Cairo Higher Institute
Cairo, Egypt06.2024
Skills
- C
- Java
- Data Structures and Algorithms
- Web App Development
- HTML and XML
- CSS Proficiency
Timeline
Driver
Uber
02.2023 - Current
Assistant Manager of Operations
Enterprise Car Rental
03.2021 - 01.2023
Manager Associate I
Hertz Car Rental
10.2020 - 03.2021
Sales Consultant
Norm Reeves Honda Superstore-Irvine
05.2019 - 04.2020
Cashier
Rite Aid
06.2015 - 04.2019
Software Development Certificate - Software Development
Golden West College
Bachelor of Arts - Management Information Systems
Cairo Higher Institute
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