Taylor McNamara
Oklahoma City
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and problem-solving. As a founder of St Marks Boat Detailing, I implemented data-driven strategies that enhanced efficiency and client retention as well as created and lead the marketing and business collaboration efforts. Skilled in Python and C++ with effective communication, I thrive in fast-paced environments, consistently delivering exceptional results by thinking critically and going the extra mile.
Overview
8
8
years of professional experience
Work History
Driver
Uber
01.2020 - Current
- Delivered exceptional customer service, enhancing rider satisfaction and loyalty maintaining a perfect customer service rating. .
- Conducted pre-trip inspections to ensure vehicle safety and compliance
- Adapted quickly to changing schedules and peak demand periods, maintaining service quality.
- Mentored new drivers on best practices for safety and customer engagement.
- Analyzed ride patterns to identify opportunities for service improvement and efficiency enhancements.
Founder
St Marks Boat Detailing
05.2017 - 03.2020
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strategic business plans to drive growth and profitability.
- Implemented data-driven decision-making processes to improve efficiency and performance.
- Created innovative marketing campaigns that elevated customer engagement and retention rates.
- Established and maintained an online business presence in the form of a website and online social platforms.
- Analyzed industry trends to inform strategic planning and competitive positioning.
- Developed strong partnerships with other businesses to allow for collaboration and significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
Shift Lead/ Closer
Subway
06.2018 - 11.2019
- Assisted team in maintaining operational efficiency and adherence to safety protocols.
- Supported training initiatives for new staff to enhance onboarding process.
- Monitored inventory levels and coordinated restocking efforts as needed.
- Facilitated communication between team members to ensure smooth shift transitions.
- Performed end-of-day financial reconciliations and inventory assessments.
- Adapted quickly to changing priorities and addressed urgent operational needs.
Education
Bachelor of Science - Computer Science
Florida State University
Tallahassee, FLSkills
- Time management
- Customer service
- Problem-solving
- Punctual and Reliable
- Effective communication
- Organizational skills
- Task prioritization
- Hardware installation
- System performance optimization
- Troubleshooting and Diagnostics
- Microsoft office
- Microsoft and Apple OS
- Hardware and software configuration
- Python
- HTML
- C
Accomplishments
Recognized National Young Leader
Timeline
Driver
Uber
01.2020 - Current
Shift Lead/ Closer
Subway
06.2018 - 11.2019
Founder
St Marks Boat Detailing
05.2017 - 03.2020
Bachelor of Science - Computer Science
Florida State University