Ibrahim Mohammed
Newark
Summary
Experienced Lead Caterer specializing in large-scale event coordination and team training. Skilled in problem-solving and health regulation compliance, ensuring high-quality catering experiences. Proven ability to exceed food quality expectations and coordinate successful events while fostering long-term customer relationships.
Overview
10
10
years of professional experience
Work History
Lead Caterer
Gate Gourmet
Newark
02.2020 - Current
- Coordinated catering operations for large-scale events and airline services, ensuring seamless execution and client satisfaction.
- Managed food preparation and presentation to ensure compliance with industry standards.
- Supervised staff during meal service to maintain efficiency and quality control.
- Developed customized menu plans with clients, addressing diverse dietary needs and enhancing guest experiences.
- Trained new team members on safety protocols and catering procedures.
- Implemented inventory management practices that ensured optimal food supply levels and minimized waste.
- Collaborated with logistics teams to ensure timely delivery of meals and supplies.
- Resolved customer inquiries and concerns regarding catering services promptly and effectively.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
- Provided exceptional customer service by responding promptly to inquiries about services offered.
- Ensured compliance with health regulations regarding storage, sanitation and hygiene.
- Organized and managed catering staff, including hiring, scheduling, training and performance evaluations.
- Inspected catering sites prior to events to ensure they met requirements for cleanliness and safety.
- Oversaw food preparation activities to ensure proper safety standards were met.
- Analyzed customer feedback data in order to improve future catering services offered by the organization.
Shoprite Supervisor
ShopRite
Accra
07.2016 - 03.2018
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations and staff activities for efficient store performance.
- Trained new employees on company policies and customer service protocols.
- Trained new employees on company policies and procedures.
- Managed inventory levels, optimizing stock placement on shelves for better accessibility.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity, providing constructive feedback to enhance performance.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Conducted regular safety inspections to maintain a secure environment.
- Monitored cash register transactions for accuracy and compliance with policies.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated with department supervisors to streamline workflow and ensure project alignment.
Education
High School Diploma -
Rising Star Senior High Tech & Comm School
Dansoman, Accra09-2011
Skills
- Catering sales strategies
- Menu planning
- Food presentation
- Food safety
- Sanitation standards
- Safe food handling
- Sanitation practices
- Inventory management
- Inventory monitoring
- Kitchen staff coordination
- Meeting deadlines
- Time management
- Nutrition
- Service quality assurance
- Training and development
- Attention to detail
- Problem solving
- Critical thinking
- Team contribution
- Problem-solving skills
Timeline
Lead Caterer
Gate Gourmet
02.2020 - Current
Shoprite Supervisor
ShopRite
07.2016 - 03.2018
High School Diploma -
Rising Star Senior High Tech & Comm School