IBRAHIM T CHIKWITI
Doha
Summary
Dynamic wine professional with extensive experience at Grab & Vine Restaurant, excelling in wine service and customer engagement. Proven expertise in wine pairing and training development, enhancing guest experiences and boosting sales. Adept at inventory management and problem-solving, consistently delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Doha Beach Club/Qatar Airways
05.2024 - Current
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded promptly to inquiries from customers about pricing and availability of certain wines.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Organized weekly tastings to introduce new wines to staff members.
- Bussed and reset tables to keep dining room and work areas clean.
Floor Manager & Junior Sommeliers
Grab & Vine Restaurant
01.2019 - 02.2024
- Trained and supervised a team of servers on proper wine service techniques.
- Managed daily operations and a team of 12 staff members in a busy restaurant setting.
- Organized and conducted wine tastings for guests, and provided education on different varietals and regions, which increased sales by 3%.
- Executed the opening and closing procedures of the wine cellar, and ensured proper storage conditions, reducing spoilage by 5%.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Wine Steward
Circa Hotel
07.2016 - 11.2017
- Maintained an up-to-date knowledge of new wines, wineries, and tasting techniques.
- Developed strategies to promote sales of higher priced items such as fine wines.
- Informed customers of daily specials and signature menu items.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
Education
BUSINESS MANAGEMENT N 5 -
Falsebay College
Cape Town PUBLIC MANAGEMENT LEVEL 6 -
Falsebay College
Cape TownWSET LEVEL 2 -
International Wine Education Centre
Johannesburg DIPLOMA HOSPITALITY MANAGEMENT -
Alison
Skills
- Pos operation
- Customer service
- Menu planning
- Communication
- Problem solving
- Inventory management
- Wine service
- Pairing expertise
- Training development
- Cash handlining
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Restaurant Waiter
Doha Beach Club/Qatar Airways
05.2024 - Current
Floor Manager & Junior Sommeliers
Grab & Vine Restaurant
01.2019 - 02.2024
Wine Steward
Circa Hotel
07.2016 - 11.2017
BUSINESS MANAGEMENT N 5 -
Falsebay College
PUBLIC MANAGEMENT LEVEL 6 -
Falsebay College
WSET LEVEL 2 -
International Wine Education Centre
DIPLOMA HOSPITALITY MANAGEMENT -
Alison
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