Ibrahima Diol
Greenfield,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Dispatcher
SH GLOBAL LOGISTICS
New Jersey , NJ
04.2021 - Current
- Updated records of driver locations, delays, and cancellations.
- Schedule freight to be picked up and delivered.
- Providing shipping details to customers.
- Documenting all calls, deliveries, routes and times for pickups and deliveries.
Cashier Team Lead
La Brioche
Louisville, KY
01.2019 - 04.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
Front Desk Receptionist
Super 8 Hotel
Columbus , OH
10.2018 - 01.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Restaurant Waiter
Cash Wise Foods
Bismarck , ND
05.2017 - 09.2018
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
Office Administration Certificate - Informatics
Burdick JOBCORPS CENTER
Minot, ND07-2018
Some College (No Degree) - International Relations
Northern Kentucky University
Newport, KYSome College (No Degree) -
Université CHEIKH ANTA DIOP
DAKAR, SENEGALSkills
- Service Coordination
- Database Management
- Dispatch Coordination
- Excellent communication
- Keen attention to detail
- Confidently handle customers concerns
- Outstanding time
- Cultural Awareness
Timeline
Dispatcher
SH GLOBAL LOGISTICS
04.2021 - Current
Cashier Team Lead
La Brioche
01.2019 - 04.2021
Front Desk Receptionist
Super 8 Hotel
10.2018 - 01.2019
Restaurant Waiter
Cash Wise Foods
05.2017 - 09.2018
Office Administration Certificate - Informatics
Burdick JOBCORPS CENTER
Some College (No Degree) - International Relations
Northern Kentucky University
Some College (No Degree) -
Université CHEIKH ANTA DIOP
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