Ibram Shamasha
Sterling Heights,MI
Summary
Results-driven professional with expertise in business development and problem-solving. Demonstrated success in negotiating favorable contract terms and enhancing operational efficiency, leading to increased sales and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Realty Executives Signature Homes
Sterling Heights, MI
04.2024 - Current
- Facilitated property showings, effectively addressing client inquiries and presenting key features.
- Developed and maintained comprehensive market analyses to inform pricing strategies.
- Negotiated contracts and agreements, ensuring favorable terms for clients while upholding compliance.
- Cultivated strong relationships with clients, resulting in high levels of satisfaction and repeat business.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Facilitated property showings, showcasing key features to potential buyers.
Manager
Brothers Liquidation
Sterling Heights, MI
03.2023 - 04.2026
- Led operational strategy to optimize inventory management and reduce excess stock.
- Mentored team members in best practices for customer service and sales techniques.
- Streamlined liquidation processes, enhancing turnaround time for merchandise preparation.
- Developed training programs that improved staff performance and efficiency across departments.
- Implemented data-driven decision-making to analyze sales trends and adjust strategies accordingly.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Increased annual sales by 28% (from $312K to $400K) within one year.
Cashier
Rite Aid
Sterling Heights, MI
06.2020 - 03.2023
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and provided recommendations.
- Maintained accurate cash drawer balances throughout shifts.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Trained new cashiers on register procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Offered promotion to Assistant Manager based on performance.
Education
High School Diploma -
Stevenson High School
Sterling Heights, MI06.2022
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Contract negotiation
- Works well independently
- Client management
- Client-oriented
- Negotiation expertise
- Business development
- Active Michigan real estate license
- Problem-solving
Timeline
Real Estate Agent
Realty Executives Signature Homes
04.2024 - Current
Manager
Brothers Liquidation
03.2023 - 04.2026
Cashier
Rite Aid
06.2020 - 03.2023
High School Diploma -
Stevenson High School