Ibsa Ahmed

• Monitored the health and performance of enterprise mainframe environments using Dynatrace.
• Used monitoring and observability data to identify system issues and support the stability and availability of mainframe infrastructure.
• Supported application teams using BMC Control-M for enterprise job scheduling and job-flow management.
• Used ServiceNow to review and investigate incidents related to Control-M job failures, scheduling issues, and production problems.
• Worked with application groups to troubleshoot job-flow issues and identify causes of failed or delayed processing.
• Investigated production incidents and helped resolve outages affecting application job flows and scheduled workloads.
• Collaborated with application and infrastructure teams to communicate issues, coordinate troubleshooting, and restore normal operations.
• Supported critical production environments with a focus on system monitoring, incident resolution, workload automation, and infrastructure reliability.

• Resolved hardware malfunctions on retired computers to ensure functionality.
• Went to different schools in the district to update and maintain their computers.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Learned the basics of Data structures and in both C++ and Java as well as some assembly language.

Learned about Mainframe used languages COBOL, JCL, and REXX

• Learned how to effectively use and navigate though the z/OS and write programming exercises using REXX and Cobol with a little bit of Db2.
• Through CICS I really got to use the tools I learned in mainframe to create mapsets, reinforce writing jcl, and to pass data though different datasets.
• Also have improved my understanding of the Java and C++ language as well as learning how to communicate with databases through different programming languages.