IBTEHAL S. ASAAD
Arlington
Summary
To obtain a position in a company where can maximize organizational and customer service skills, in a challenging environment, thus achieving a high degree of work efficiency.
Overview
17
17
years of professional experience
Work History
Pilot Crew Scheduler
American Airlines
03.2024 - Current
- Ensured compliance with FAA regulations and company policies throughout the scheduling process.
- Resolved complex scheduling challenges with creative problem-solving techniques, ensuring minimal disruption to operations.
- Monitored pilot fatigue levels to ensure safe operations and adherence to rest requirements per FAA guidelines.
- Fostered a positive work environment by promoting teamwork and collaboration among fellow crew schedulers, pilots, and other flight operations staff.
Customer Service Agent
Envoy Airlines
03.2022 - Current
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Disbursed and recorded appropriate gate passes.
Store Manager
Concord Mills Mall
06.2015 - 01.2021
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Branch Manager
YesAtlas Education__Australia
02.2008 - 12.2013
- Responsible for managing and performing all aspects of the Department's administrative functions.
- Prepared and distributed payroll for staff of fifteen direct reports
- Composed and drafted all outgoing correspondence and reports for managers
- Hiring and Training new employees.
Education
Educational Advising Training -
University of Queensland
Brisbane2008
and Educational Advising Training -
RMIT university
Melbourne2008
Associate’s Degree - Business & Office Management
Pitman’s Institute of Business
2002
Bachelor of Science - Microbiology
Asan Memorial College for Arts and science
2001
Skills
- Team player
- Flexible
- Approachable
- Friendly
- Goal-oriented
- Customer satisfaction
- Critical and creative thinking
- Highly organized
- Excellent listening skills
- Excellent time management skills
- Customer-focused
- Microsoft Outlook, Word and Excel
- Airline operations
- Scheduling expertise
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Contact
Arlington, TX 76005
Languages
Arabic
Native or Bilingual
Timeline
Pilot Crew Scheduler
American Airlines
03.2024 - Current
Customer Service Agent
Envoy Airlines
03.2022 - Current
Store Manager
Concord Mills Mall
06.2015 - 01.2021
Branch Manager
YesAtlas Education__Australia
02.2008 - 12.2013
Educational Advising Training -
University of Queensland
and Educational Advising Training -
RMIT university
Associate’s Degree - Business & Office Management
Pitman’s Institute of Business
Bachelor of Science - Microbiology
Asan Memorial College for Arts and science
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