Ibtihal Babiker
Westminster,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Claims Team Manager
Liberty Mutual
07.2022 - Current
- Assisting my team with complex claims handling by ensuring all investigations are proper and liability percentages are determined accurately
- Completing monthly file reviews to ensure claims handling was compliant with state laws and regulations and subrogation is set up to recover damages based on comparative negligence laws of the state
- Partnered with HR to assess employee performance and develop corrective action plans when targets are not met
- Collaborating with partners and stakeholders to ensure that all underwriting requirements were met and keeping them informed of any changes
- Communicated with staff, leaders, and peers to coordinate successful collaboration with other departments.
Claims Supervisor
GEICO
02.2020 - 06.2022
- Supervised and oversaw the day-to-day workflow operations for phone adjusters to ensure employees' production and standards were met and claims were processed timely
- Evaluated staff and cross-trained adjusters in processing different types of complex claims including RV and Cycle claims
- Maintained coaching plans for each of my direct reports that focused on behavior/s of opportunity and career coaching
- Investigated, evaluated, and adjusted multi-line claims to meet company standards and state laws
- Monitored team performance, enforcing company standards, and moved to corrective actions when standards are not met.
Customer Service Supervisor
GEICO
10.2016 - 02.2020
- Supervised and led phone teams and provided training assistance to meet department and organizational goals and needs
- Completed daily, weekly, and monthly staff performance reviews and provided performance action items and recommendations for improvement
- Led and participated in department initiatives and projects to improve the department overall performance
- Organized training sessions focusing on underwriting rating factors and coverage counseling, specifically related to homeowners' contracts
- Implemented feedback system for customers to provide comments and suggestions to improve service
- Investigated and handled customers complaints to reach satisfactory results and promote retention.
Education
Continuing Education - Accounting I, Accounting II, Macroeconomics
11.2019
Continuing Education - HR management
09.2017
Continuing Education - Marketing
11.2016
Certifications - Lean Six Sigma
06.2016
Bachelor of Arts - Psychology
University at buffalo
Buffalo, NY06.2016
Bachelor of Science - Medical Laboratory Science
Alzaiem Alazhari University
Khartoum, Sudan01.2009
Skills
- Critical Thinking
- Coaching and Training
- Problem-Solving
- Data Analysis
- Investigating skills
- Change Management
- Workflow Optimization
- Staff Development
- Data entry
- Advanced word processing
- Supply Maintenance
- Documentation compliance
- Database Maintenance
- Equipment management
Languages
Arabic, QUALIFIED BILINGUAL, Native or Bilingual
References
- Alyson Smith, Agency Director, 757-285-6212, alysonmsmith81@gmail.com
- Cara Frohman, Claims Team Manager, 610-213-2143, caraannem@gmail.com
- Alyssa McGovern, Medicare Sales Manager, 716-932-3909, amcgovern@nyaaa.com
Timeline
Claims Team Manager
Liberty Mutual
07.2022 - Current
Claims Supervisor
GEICO
02.2020 - 06.2022
Customer Service Supervisor
GEICO
10.2016 - 02.2020
Continuing Education - Accounting I, Accounting II, Macroeconomics
Continuing Education - HR management
Continuing Education - Marketing
Certifications - Lean Six Sigma
Bachelor of Arts - Psychology
University at buffalo
Bachelor of Science - Medical Laboratory Science
Alzaiem Alazhari University