IBTISSAM MAHRAOUI
Senior Sales Manager
Tripoli
Summary
Friendly and organized receptionist with excellent communication and customer service skills. Experienced in greeting visitors, managing phone calls, scheduling appointments, and providing administrative support. Able to work in fast-paced environments while maintaining professionalism and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Sales Manager
My Own Store
01.2023 - 01.2024
- Managed daily store operations including opening, closing, and inventory control.
- Purchased and sold clothing products while monitoring market demand.
- Communicated with a large number of customers and provided excellent customer service.
- Handled customer inquiries, complaints, and sales transactions.
- Maintained product displays and ensured an organized store environment.
- Built strong relationships with customers to encourage repeat business.
turkish translator
Resturant
05.2021 - 09.2023
- interpreted between Turkish-speaking staff and Arabic/English-speaking customers.
- assisted with menu explanation, orders, and special requests.
- helped ensure smooth communication and a positive customer experience.
freelance creative writer
Person
02.2017 - 12.2020
- developed original short stories and narrative pieces inspired by imagination and real-life situations.
- managed facebook page to share stories, engage readers, and build an online community.
- demonstrated strong skills in storytelling, dialogue creation, and character development.
Intern
Family Business
06.2019 - 01.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Education
No Degree - Mechanical Engineering
University of Tripoli
Tripoli, Libya 04.2001 -
Skills
- Customer service and client communication
- Telephone and email handling
- Appointment scheduling and calendar management
- Office administration
- Microsoft Office (Word, Excel, Outlook)
- Record keeping and data entry
- Problem solving and multitasking
- Professional appearance and attitude
Timeline
Sales Manager
My Own Store
01.2023 - 01.2024
turkish translator
Resturant
05.2021 - 09.2023
Intern
Family Business
06.2019 - 01.2020
freelance creative writer
Person
02.2017 - 12.2020
No Degree - Mechanical Engineering
University of Tripoli
04.2001 -