Ibyanca Williams
Greenville,NC
Summary
Energetic and customer-focused professional with over 8 years of experience in financial services, customer relations, and concierge-level support. Skilled in delivering seamless end-to-end service, handling high-pressure requests, and providing tailored solutions for diverse client needs. Adept at multitasking, collaborating across teams, and ensuring high-value experiences that exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
State Employees’ Credit Union (SECU)
08.2022 - Current
- Deliver concierge-level support by managing member requests across financial services, including account management, lending, and collections.
- Originate and close loans, process payments, and serve as vault custodian while maintaining strict accuracy and confidentiality.
- Collaborate with team members to resolve member concerns efficiently, ensuring a 'yes first' service mentality.
- Recognized for adaptability and ability to manage multiple priorities in a fast-paced environment.
Customer Service Representative / Supervisor
Walmart
07.2016 - 08.2022
- Supervised customer service associates, ensuring high-quality experiences for diverse clientele in a high-volume retail environment.
- Assisted customers with complex transactions, returns, and escalated concerns, delivering tailored solutions with professionalism.
- Trained and coached team members to maintain excellent service standards and operational efficiency.
Education
Bachelor of Science - Business Administration
University of Phoenix
03.2026
Skills
- Concierge-style Customer Service
- High Net Worth Client Support
- Luxury & High-End Experience Knowledge
- Adaptability & Multitasking
- Problem Solving & Conflict Resolution
- Loan Origination & Closing
- Collections & Payment Processing
- Strong Verbal & Written Communication
Certification
Notary Public, State of North Carolina
Timeline
Member Service Representative
State Employees’ Credit Union (SECU)
08.2022 - Current
Customer Service Representative / Supervisor
Walmart
07.2016 - 08.2022
Bachelor of Science - Business Administration
University of Phoenix
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