Iceal Perez
Georgetown,Tx
Summary
Human Resources professional with experience in recruitment, interviewing, onboarding, and employee relations. Skilled in supporting hiring processes, conducting background checks, and managing employee documentation. Bilingual in English and Spanish with strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Talent Agent
The Glaser Group
Georgetown, USA
07.2025 - Current
- Conducted candidate interviews and facilitated full recruitment process to identify top talent.
- Coordinated onboarding for new hires, streamlining orientation and integration into company culture.
- Perform background checks and maintain employee documentation.
- Supported HR operations by managing employee transitions and internal movements, ensuring smooth workforce adjustments.
- Maintain accurate records and ensure compliance with company policies.
Contact Representative
Department of the Treasury, Internal Revenue Service
Guaynabo, USA
05.2023 - 09.2025
- Assisted taxpayers with account inquiries, payments, and account resolution.
- Provided high-quality customer service while ensuring compliance with federal regulations and IRS policies.
- Processed financial transactions, tax returns and updated taxpayer records.
- Resolved complex account issues and escalated cases when necessary.
Executive Assistant to the Secretary
Puerto Rico Government (DMV)
Carolina, USA
11.2022 - 05.2023
- Provided administrative and HR support to executive leadership.
- Assisted with personnel supervision and HR-related documentation.
- Coordinated meetings, schedules, and internal communications.
- Maintained confidential employee records and reports.
Process Associate
Infosys
Aguadilla, USA
11.2021 - 11.2022
- Performed data entry and maintained accurate records in company systems.
- Processed medical billing and maintained medical profile for customers.
- Ensured quality control and accuracy in data processing.
Census Enumerator
US Dept Of Commerce US Census Bureau
Isabela, USA
03.2020 - 06.2020
- Conducted field interviews with residents to collect census data.
- Verified and documented demographic information accurately.
- Maintained confidentiality and adhered to federal data collection procedures.
Education
MBA - Project Management
Ana G. Mendez University
Orlando, FL05-2027
BBA - Human Resources Management
Ana G. Mendez University
Orlando, FL05-2024
High School Diploma -
Francisco Mendoza Highschool
Isabela, PR05-2011
Skills
- Employee Relations
- Recruitment & Talent Acquisition
- HR Policy Compliance
- Team Collaboration
- Bilingual Communication (Spanish/English)
- Conflict resolution
- Multitasking
- Data Analysis
- Customer Service
- Microsoft Office proficiency
References
- Carla Ramirez (The Glaser Group) Tel. 787-902-3923
- Jose A Martinez (IRS) Tel. 787-622-8926
- Luis A Arroyo (U.S. CENSUS) Tel: 787-922-0031
Timeline
Talent Agent
The Glaser Group
07.2025 - Current
Contact Representative
Department of the Treasury, Internal Revenue Service
05.2023 - 09.2025
Executive Assistant to the Secretary
Puerto Rico Government (DMV)
11.2022 - 05.2023
Process Associate
Infosys
11.2021 - 11.2022
Census Enumerator
US Dept Of Commerce US Census Bureau
03.2020 - 06.2020
MBA - Project Management
Ana G. Mendez University
BBA - Human Resources Management
Ana G. Mendez University
High School Diploma -
Francisco Mendoza Highschool