Scarlett Kirkland
Arrington,TN
Summary
Detail-oriented and adaptable professional with experience in talent promotion and customer service. Known for strong organizational skills and ability to implement efficient processes, enhancing service delivery and client relationships.
Overview
4
4
years of professional experience
Work History
Talent Agent Assistant
Oc Celebrity Marketing
Nashville, TN
09.2021 - Current
- Maintained up-to-date knowledge of industry trends and client needs
- Organized events and meetings to promote talent visibility within the industry
- Utilized social media platforms effectively to promote agency talent and increase visibility within the industry.
- Executed cash handling procedures to ensure accurate financial transactions.
- Achieved high customer satisfaction ratings through effective problem-solving and support. Improved service efficiency by implementing new communication protocols. Fostered positive relationships with clients, resulting in increased loyalty.
Server
Perrys Steakhouse & Grille
Nashville, TN
02.2022 - 09.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Supported team members during peak hours to maintain efficient service flow.
- Adapted quickly to changing priorities while maintaining a positive attitude toward guests and coworkers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
BBA - Entrepreneurship
Lispcomb University
Nashville, TN04-2029
Skills
- Strong organization
- Performance appraisals
- Employee relations
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Server
Perrys Steakhouse & Grille
02.2022 - 09.2025
Talent Agent Assistant
Oc Celebrity Marketing
09.2021 - Current
BBA - Entrepreneurship
Lispcomb University