Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SHAQUANE PROMESSE

Massapequa,NY

Summary

Talented in a multitude of categories. Being able to learn and teach in any environment is one of my best skills. Capable of working in challenging environments. Excited about opportunity to take next career step with any company applicable. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

10
10
years of professional experience

Work History

Talent Agent Assistant

Kymaisa
09.2022 - Current
  • Present luxury fashion pieces at events.
  • Contributed to the preparation of models for runway shows in major fashion capitals.
  • Develop strategic partnerships with Flying Solo Inc.

Talent Acquisition Specialist

Burlington
03.2020 - 12.2024
  • Managed point-of-sale operations ensuring smooth transaction flow.
  • Facilitated interviews and conducted training sessions for new hires.
  • Used applications like Workday and Firstup to manage each employee’s personal productivity.

Consultant

Integral Consulting Services
02.2023 - 10.2023
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Organized appointments specifically for patients affected by no-fault car accidents.
  • Collaborated with medical professionals, including chiropractors and orthopedic surgeons, ensuring timely patient appointments.
  • Arranged transport services facilitating timely access for injured and handicap patients to essential appointments.

Customer Service Representative

Florida Blue
04.2019 - 02.2020
  • Provided exceptional assistance for inbound calls.
  • Helped with the purchasing of new plans and offering payment arrangements for lower income customers.
  • Implemented de-escalation strategies to achieve customer satisfaction.

Billing Specialist

PPL Electric Utilities
05.2015 - 12.2018
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Education

Diploma - Social media engagement

Brooklyn school for Music and Theathre
Brooklyn
09.2016

Skills

  • Strong organization
  • Performance appraisals
  • Interviewing
  • Employee relations
  • Talent acquisition
  • Workforce planning
  • Succession planning
  • Teamwork and collaboration

Languages

French creole
Native or Bilingual

References

Shirleen Stewart - Supervisor; Florida Blue

917-200-7566

Louis Newton - Team Lead; integral consultant 347-262-0678


Claudeen Leach -Manager; Burlington

631-747-0413

Timeline

Consultant

Integral Consulting Services
02.2023 - 10.2023

Talent Agent Assistant

Kymaisa
09.2022 - Current

Talent Acquisition Specialist

Burlington
03.2020 - 12.2024

Customer Service Representative

Florida Blue
04.2019 - 02.2020

Billing Specialist

PPL Electric Utilities
05.2015 - 12.2018

Diploma - Social media engagement

Brooklyn school for Music and Theathre

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SHAQUANE PROMESSE