Iceis Galathe
Sacramento,CA
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and patient care coordination. Skilled in call management and critical thinking, I significantly enhanced customer satisfaction and streamlined patient care processes. Expert in leveraging computer proficiency and problem-solving abilities to achieve and surpass goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank of America
10.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Patient Care Coordinator
Aeva Pharmacy
06.2021 - 08.2022
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Care Representative
Mv Transportation Inc.
01.2018 - 06.2021
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
GED -
Valley High School
Sacramento, CA06-2013
Skills
- Call Management
- Account updating
- Data Collection
- High-energy attitude
- Critical Thinking
- Problem Resolution
- Appointment Scheduling
- Data Entry
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Problem-solving abilities
Timeline
Customer Service Representative
Bank of America
10.2022 - 02.2024
Patient Care Coordinator
Aeva Pharmacy
06.2021 - 08.2022
Patient Care Representative
Mv Transportation Inc.
01.2018 - 06.2021
GED -
Valley High School
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