Ida Shackelford
Dallas,TX
Summary
Customer service specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Daylight Transport, LLC
Grand Prairie, Texas
04.2021 - Current
- Managed high volume of customer communications, handling 80 to 100 calls and emails daily.
- Processed pickup requests via phone, email, and company website efficiently.
- Conducted outbound calls to confirm pickup readiness and verify required documents.
- Collaborated with departments to resolve customer-related issues promptly.
- Addressed and resolved customer complaints professionally and effectively.
- Scheduled and managed canceled appointments to optimize workflow.
- Answered questions about daylight services with accuracy and courtesy.
- Utilized computer technology to manage high call volumes effectively.
Customer Service Representative
transformance
Dallas, Texas
06.2015 - 12.2017
- Handled inbound and outbound calls, providing assistance to clients and enhancing customer satisfaction.
- Managed an average of 100 calls daily, fostering strong client relationships.
- Facilitated online payments while verifying transaction accuracy.
- Negotiated payment arrangements with past-due customers, facilitating timely collections.
- Monitored delinquent accounts daily, ensuring compliance with payment plans.
- Scheduled and coordinated appointments for canceled sessions efficiently.
- Set up reverse mortgage files and arranged counseling appointments.
- Performed administrative duties including mail handling, scanning, and filing documents.
Education
GED -
General Education Development
Dallas, TX05-2015
Certificate - Paralegal Studies
Arlington Career Institute
Grand Prairie, TX12-2007
Associate of Applied Science - Criminal Justice
Everest College
Arlington, TN10-2005
Skills
- Customer relationship management
- Complaint resolution
- Payment processing
- Call management software
- Document verification
Certification
- Notary Public
Timeline
Customer Service Representative
Daylight Transport, LLC
04.2021 - Current
Customer Service Representative
transformance
06.2015 - 12.2017
GED -
General Education Development
Certificate - Paralegal Studies
Arlington Career Institute
Associate of Applied Science - Criminal Justice
Everest College