Ida Williams Jones
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
AT&T Communications
08.2018 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
General Warehouse Associate
Diakin
01.2015 - 02.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed inventory control, such as counting, and stocking merchandise.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Server Manager
Saltgrass Steakhouse
03.2007 - 01.2014
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Monitored server performance and provided feedback to enhance server delivery.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Education
Associate of Applied Science - Medical Anthropology
University of Phoenix
Tempe, AZ06.2024
Skills
- Data Entry
- Product Knowledge
- Account Updating
- Consultative Sales
- Supply Restocking
- Food Preparation
- Cleaning and Sanitizing
- Housekeeping
- Warehouse Logistics
- Warehouse Organization
Timeline
Customer Service Representative
AT&T Communications
08.2018 - 11.2023
General Warehouse Associate
Diakin
01.2015 - 02.2018
Server Manager
Saltgrass Steakhouse
03.2007 - 01.2014
Associate of Applied Science - Medical Anthropology
University of Phoenix