Idali Ponce
Miami,FL
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
OPD
Walmart
Miami, FL
2023.03 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned work and monitored performance of project personnel.
- Inspected food preparation areas to ensure compliance with health and safety standards.
- Communicated with management regarding any operational issues that arose during the shift.
Hourly Shirt Coordinator
Burger King
Mismi, FL
2023.02 - 2024.01
Crew Member
Wendys Restaurant
Miami, FL
2021.10 - 2023.02
Skills
- Clerical Support
- Remote Office Availability
- Communication
- Task Prioritization
- Team Management
- Customer Relations
Timeline
OPD
Walmart
2023.03 - Current
Hourly Shirt Coordinator
Burger King
2023.02 - 2024.01
Crew Member
Wendys Restaurant
2021.10 - 2023.02