Idalia Castellanos
San Antonio,TX
Summary
Driven and meticulous professional with a proven track record in the hospitality industry, notably at The Argyle. Currently advancing towards certification as a Sommelier, demonstrating deep knowledge of liquor, beer, and wine. Excelled in enhancing guest satisfaction and streamlining operations, showcasing exceptional organizational skills and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
ATG Entertainment
San Antonio, TX
06.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Dining Room Supervisor
The Argyle
San Antonio, TX
02.2022 - Current
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Office Manager
Hotel And Convention Hospitality Services
San Antonio, TX
01.2021 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
Specialist In Psychology -
California State University- San Marcos
San Marcos, CA2020
Skills
- Court of Masters Sommelier, Certified Sommelier (In progress)
- Society of Wine Educators- Certified Wine Specialist (In progress)
- Court Of Masters Sommelier: Intro Sommelier (completed 2023)
- Liquor, beer, and wine knowledge
- Highly reliable
- Office/Excel proficient
Certification
-Intro Sommelier (Court of Master Sommeliers).
-TABC
-Texas Food Handlers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Bartender
ATG Entertainment
06.2022 - Current
Dining Room Supervisor
The Argyle
02.2022 - Current
Office Manager
Hotel And Convention Hospitality Services
01.2021 - 06.2022
Specialist In Psychology -
California State University- San Marcos