Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Idalia Gomez

Miami

Summary

Hospitality professional of Latin heritage with a proven record of delivering exceptional guest experiences in fast-paced, high-volume environments. Skilled in service, team leadership, and multitasking, with a customer-first mindset and strong interpersonal skills ideal for Miami’s vibrant hospitality scene.

Overview

4
4
years of professional experience

Work History

CLUB MANAGER

Planet Fitness
01.2025 - Current
  • Led daily operations and supervised staff to ensure outstanding member experience.
  • Trained and coached team members across multiple locations to maintain high service standards.
  • Resolved customer concerns professionally, fostering loyalty and positive relationships.
  • Managed schedules, workflows, and facility operations in a fast-paced environment.

ASSISTANT MANAGER

Planet Fitness
09.2023 - 01.2025
  • Supervised daily operations, supported staff, and ensured excellent member service.
  • Resolved customer concerns with professionalism while promoting memberships and services.
  • Assisted with scheduling, training, and maintaining a clean, welcoming environment.
  • Traveled to multiple gym locations across states to train new staff and support club operations.

SERVER

The Brennity at Tradition Senior Living
12.2022 - 06.2023
  • Provided attentive tableside service by taking orders, serving meals, and ensuring resident satisfaction.
  • Communicated special requests and dietary needs accurately to kitchen staff.
  • Maintained a clean, welcoming dining environment while fostering positive relationships with residents and guests.

CASHIER / STOCK ASSOCIATE

Bravo Supermarket
12.2021 - 09.2022
  • Provided attentive checkout service and assisted customers with purchases and inquiries.
  • Maintained organized, well-stocked displays while ensuring a clean, welcoming store environment.
  • Supported smooth daily operations through teamwork, multitasking, and reliable service.

CREW MEMBER

McDonald’s
06.2021 - 10.2021
  • Delivered fast, friendly service to high-volume guests while handling cash and digital payments.
  • Anticipated customer needs resolved issues promptly and promoted menu items to enhance sales.
  • Thrived in a fast-paced, team-driven environment while maintaining strict quality and safety standards.

Education

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
06-2023

Skills

  • Teamwork and collaboration
  • Catering coordination
  • Conflict resolution
  • Attention to detail
  • Adaptability and flexibility
  • Self motivation

LANGUAGES

English
Spanish

Timeline

CLUB MANAGER

Planet Fitness
01.2025 - Current

ASSISTANT MANAGER

Planet Fitness
09.2023 - 01.2025

SERVER

The Brennity at Tradition Senior Living
12.2022 - 06.2023

CASHIER / STOCK ASSOCIATE

Bravo Supermarket
12.2021 - 09.2022

CREW MEMBER

McDonald’s
06.2021 - 10.2021

High School Diploma -

Treasure Coast High School

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